Dealings with Fluxeon?

[30 cal slut]

Hi all. Been a lurker here for a while.

I hope this is the right forum for this question ...

Not too long ago I purchased an Annie annealer from Fluxeon, an outfit based out of San Diego, CA.

I unboxed it and annealed 12 cases (with a long pause in between cases) before it went frankenstein on me. The right side coil made a big spark (burn mark on the coil wire).

After that, the unit would not function. I called Fluxeon and they instructed me to ship the unit back for repair.

Which I did several weeks ago.

I've received no communications from the company regarding the status of the unit. I've made several calls (left voicemails) and emails. No reply whatsoever.

Should I be worried? I heard it was just two guys running the place, but I'm starting to get a little antsy.

Any feedback appreciated.

Thanks.

-s

 

[normmatzen]

I bought my Annie just after Fluxeon started selling it. Their early production had a bunch of design problems that only show up with a lot of use. The unit I have now, my third one, is doing just fine.

In all situations, Garret responded to me promptly and sent a new unit to me. I think he is competent and honest. I think he and his partner devided up the company and he does the Annie and a couple other induction heaters and his partner is doing the neon tube devices as well as industrial sized heaters to melt metal etc. I wouldn't be surprised if Garret didn't go on a much needed vacation or something.

 

[30 cal slut]

that's good to know. thanks.