CZ customer service

[Coonman300]

I bought a CZ Alpha 600 and it would not group well at all. After checking all the normal things I sent it back to CZ. They were great to deal with as far as sending me a prepaid label etc. They responded quickly that the gun was defective and they would replace either the barrel or provide a new rifle…whichever they got first. Estimated time was 4 weeks and they were to send weekly updates. It has now been almost 12 weeks, no response from them, no answer to multiple emails, and no updates when I’ve gotten them on the phone. I’ve requested a refund but doubt that will happen. I’ve heard good things about them and I really liked this rifle…except that it wasn’t accurate…lol. It was on a special a while back from some company on the Monday specials so I gave it a try. Have others had this problem with CZ?

 

[DLT]

I bought a CZ Alpha 600 and it would not group well at all. After checking all the normal things I sent it back to CZ. They were great to deal with as far as sending me a prepaid label etc. They responded quickly that the gun was defective and they would replace either the barrel or provide a new rifle…whichever they got first. Estimated time was 4 weeks and they were to send weekly updates. It has now been almost 12 weeks, no response from them, no answer to multiple emails, and no updates when I’ve gotten them on the phone. I’ve requested a refund but doubt that will happen. I’ve heard good things about them and I really liked this rifle…except that it wasn’t accurate…lol. It was on a special a while back from some company on the Monday specials so I gave it a try. Have others had this problem with CZ?

That doesn’t sound too good

 

[Mark W]

I’ve always heard good things about there customer service, but I’ve never had to use it.

 

[dusterdave173]

Ask your local shop for contact info on your area CZ rep. Contact him and I bet he will jump right on it for you.

 

[Tommie]

Two times I needed to contact CZ customer service. Neither time did I walk away with a warm fuzzy feeling

 

[dusterdave173]

I had a Ruger pistol jam first outing
fail to feed and eject
Called they emailed ship label to me , I shipped that Monday had pistol back on Friday with new slide and barrel assembly and the tech put a note in that said it was dependable now
And it has been perfect since
Wish all experiences were like that

 

[FNSafari]

A company lauding their customer service is commonplace, but when a product issue arises that is when the rubber meets the road.

I had an issue with SAKO (Beretta) with a brand new Sako 85 with a barrel that was terribly flawed. I sent it back unfired and they took a year to finally resolve a replacement. In the end they said they couldn't replace the rifle and did refund my money plus state sales tax. Never once in 12 months did they contact me with a complaint update, not once. A once fine Sako totally mucked up by a worldwide conglomerate. Just what we need. Good luck with your issue

 

[std7mag]

Yeah, I haven't had the best of luck with CZ's customer service either.
I've been trying to find an end cap with a sling attachment and a turkey choke for my CZ720.

I've tried contacting them several times and have come away with bupkiss..