BZ to Berger Customer Support

[Boatschool02]

I recently contacted Berger Tech support with a minor concern.
My email POC was polite and quite responsive.
In short order, they "made it right."
Just wanted to say thanks publicly.
I know that doing the right thing in a large organization isn't always obvious or easy.
Luke

 

[barefooter56]

I recently contacted Berger Tech support with a minor concern.
My email POC was polite and quite responsive.
In short order, they "made it right."
Just wanted to say thanks publicly.
I know that doing the right thing in a large organization isn't always obvious or easy.
Luke

Luke,
On behalf of all of us here at CAPSTONE PRECISION GROUP . Thank you for the kind words!

 

[KevinThomas]

Actually, we're not that large. Despite the suggestions I see floating around from time to time, Berger is still pretty much Berger, and most of the tech crew remains exactly the same. Very little changes otherwise, aside from the escape from CA and trying to catch up with all the backorders . . . but we're getting there.

 

[Dean Slater]

I recently contacted Berger Tech support with a minor concern.
My email POC was polite and quite responsive.
In short order, they "made it right."
Just wanted to say thanks publicly.
I know that doing the right thing in a large organization isn't always obvious or easy.
Luke

Glad your experience was good. Mine was terrible. Never again.

 

[rckendall]

I recently contacted Berger Tech support with a minor concern.
My email POC was polite and quite responsive.
In short order, they "made it right."
Just wanted to say thanks publicly.
I know that doing the right thing in a large organization isn't always obvious or easy.
Luke

I too, had a similar experience with Berger/Capstone. My initial call for information didn't go very far, but the second with more specific questions netted a much different response. I was told that they would make some contacts with others in the company to see about resolving my problem "and call me back".

Sure enough they did and had a resolution that was very fair, because they wanted me to be happy! What a great way to do business!

My thanks to Berger/Capstone also.

Richard

 

[moondog]

Last time I contacted Berger, Walt wrote me back. Still have that letter

 

[pirate ammo]

Actually, we're not that large. Despite the suggestions I see floating around from time to time, Berger is still pretty much Berger, and most of the tech crew remains exactly the same. Very little changes otherwise, aside from the escape from CA and trying to catch up with all the backorders . . . but we're getting there.

I tried my best to get a free hat out them on a thread here to no avail,opened 6 boxes and broke a tooth,,but other than that their GREAT,,

 

[geraldgee]

I tried my best to get a free hat out them on a thread here to no avail,opened 6 boxes and broke a tooth,,but other than that their GREAT,,

For what is worth, I think a tooth is worth 2 hats!

 

[Immike]

I’ve got Walt’s signature on my scoring clip board, priceless!

 

[Dusty Stevens]

Last time I contacted Berger, Walt wrote me back. Still have that letter

I just go hang out with him at matches. Letters are for prison communication.