Browning Customer Service

[K22]

Back in 2010 I purchased a Browning 223 Rem composite stalker rifle for varmint hunting. This light weight sporter turned out to be a sub moa rifle with tailored hand loads. I've used as a stalker when I move around a lot or do recon on a new field. I've taken a bunch of ground hogs with it and have for the most part been pleased with the rifle - accurate, handles well in the filed and functions flawlessly.

The only compliant was the stock was made a rubberized material which was fine initially but as time worn on it started peel and collect foreign material. I called Browning Customer service to see what remedy was available expecting to have to pay for any remedy if even a remedy was available given the age of the rifle.

They replaced the stock, free of charge, even upgraded the stock to a beautiful, more durable walnut stock. Wow, that's great customer service. Thanks Browning!!

 

[Tom Smith]

I have dealt with Browning as well as several other manufacturers and have never had to push hard to get them to warranty their product. Most are very willing to help you out and make the situation right. It's good marketing on their part, if they make you happy and fix a problem, you will be more likely to buy their product again. It works on me anyway!

 

[Zero333]

That's sweet !!

Nice to have walnut furniture. It feels so right.

 

[Barlow]

A friend had a Browning 223 wssm with the usual problems. He sent it to them and they replaced it with a new standard 223 NC. Great service!. Barlow

 

[Nature Boy]

You're getting better service than most with this issue. My friend has an A Bolt that the rubber coated stock has turned to a sticky goo. It's a know flaw with these stocks. They're quoting him a 6-8 month lead time to fix due to the high volume of returns.

I had the same problem with my Browning Gold 10ga shotgun. I chose to have it cleaned off and cerekoted at my expense due to the long turnaround quoted by Browning.

 

[Dusty Stevens]

I have a winchester dura touch shotgun in a limited edition color. Its goo and useless like it is but i have to send the whole thing back and wait 6mo to a year. They wont sell me the stock, let me send just the stocks or anything. That dura touch junk winchester/browning puts on there is the stupidest gun accessory there has been in the last few decades and quoting a wait of 6mo but likely a year is insane

 

[STS]

Browning jacked me around on a defective shotgun barrel for 16 months. They lied to me about availability of a warranty barrel. Turns out they were putting those barrels on new guns and selling them and not covering any warranty issues. I live about 30 miles from the Browning service facility and was in the lying SOB's office twice before I found out what had been going on. I've never bought another Browning product since.

 

[K22]

My turn around time was about 40 days including shipping to have the stock replaced. They were quite polite and accommodating even though the rifle was purchased in 2010.