Brownells
- Thread starter tharger
- Start date
SSL
Gold $$ Contributor
I once had 8 pounds of H4350 bounce all over the U.S. for over a.month. Was it the seller's fault? Of course not. Seller shipped the next day after my order was placed. It was the little brown truck company that screwed up. It serves no purpose to attack Brownells for shipper issues. Better effort is to bug the daylights out of the real culprit, the shipping company.
Rich Lee
rich lee
I have had a lot of good luck with Brownells and Sinclair who Brownells owns for the last several years but the last of Jan I ordered two die bushins made by Wilson because I only use Wilson dies in my Wilson hand dies. Anyway I ordered them online and it said when I checked out both dies were in stock.. Ok fine. Got an mail immediately saying a folloup e-mail would be sent when item shipped, a week later no e-mail so I called customer service and was told order was special order and would take from 5 to 8 weeks. my question of why it was special ordered when it supposedly was in stock wasent answered . The person on the phone wasent not courteous but dident act like he cared one way or the other so they just lost my business. I called Wilson and ordered the same two dies, was told there in stock and would be here in 3 days tops. From now on I will order my reloading tools from mid-way. Larry Potter always thanks you for your business.
Of all the places I've dealt with over the years, Brownells is by far the absolute best. I ordered a set of scope mounts for a Ruger 77/22 that was the wrong pieces (my fault not theirs) for my rifle. After I retired, I finally got around to installing them on the gun and discovered they wouldn't fit (this was 4-5 years after I ordered them). I called and explained what I had done, and they took them back with no questions and gave me full credit for my mistake. I've never had anything but top rate service from these people. Whenever I need something firearm related, they are the first place I look.
GAnderson
Gold $$ Contributor
There is something that goes on when a package gets to Indy for some reason...last year I went round and round with the USPS...every time I mailed a package it left my post office and went to Indy...from Indy, it would never get tracked again until it was delivered and most of that time it was a week or so late. Often times it would say it departed Indy in route to destination and end up the next day being scanned as back at Indy. I don't know what goes on over at Indy but I raised a lot of heck...never got an answer. Things seemed to get a little better but it appears that something still happens when it hits Indy. Everything eventually got delivered or received but certainly not on time. Your stuff will show up eventually.
riverwolf1
Silver $$ Contributor
Talk about un-reasonable expectations, this is a classic example! Once it was handed to the shipping company customer service from Brownells, has no control over the shipping company. If you want to piss and moan about service you should be talking to the shipping company, unfortunately you have to come on here and try to bash a stand up company.
May the fleas of a thousand camels infest your armpits, during rush hour traffic
May the fleas of a thousand camels infest your armpits, during rush hour traffic
IMO Fedex has gotten so bad that I have started ignoring vendors who do not give me the option of choosing shippers, even vendors I have know and trusted. If they fedex, I say no thanks, even if it costs me. I think many vendors might do better by just getting away from fedex, even though they obviously feel like they do better with it, or they would not be so keen to insist upon using it.
ToddKS
Gold $$ Contributor
To those who claim that once it leaves Brownells that it is not their issue, that is not necessarily correct. I cannot find on their website where they explicitly state their INCO terms. Terms could be origin or destination. It makes a difference. What it sounds like Brownells did not clearly explain to this customer is that a certain amount of time has to pass before the carrier will do anything.
I ship a lot on line using USPS. A package has to be lost for 21 days before I can file a claim for a lost item. As a Seller there is nothing I can do until then, but I do explain the situation clearly to the impacted customer and stage another shipment for them just in case the shipment truly never arrives (this has never hapened). It sounds like whomever the OP talked to at Brownells might have needed to better explain the process.
Brownells has a 100% Money Back Guarantee. It is real and I have personally used it. I had an old backorder that I was billed for out of the blue but no shipment ever arrived. They took care of it and refunded my money.
All of the above said, bashing a company on the internet, particularly one with a solid reputation, is probably not the best approach overall. It is likely that to ops package will deliver in the next week or two and if it doesn't, I am confident that Brownells will issue a refund.
I ship a lot on line using USPS. A package has to be lost for 21 days before I can file a claim for a lost item. As a Seller there is nothing I can do until then, but I do explain the situation clearly to the impacted customer and stage another shipment for them just in case the shipment truly never arrives (this has never hapened). It sounds like whomever the OP talked to at Brownells might have needed to better explain the process.
Brownells has a 100% Money Back Guarantee. It is real and I have personally used it. I had an old backorder that I was billed for out of the blue but no shipment ever arrived. They took care of it and refunded my money.
All of the above said, bashing a company on the internet, particularly one with a solid reputation, is probably not the best approach overall. It is likely that to ops package will deliver in the next week or two and if it doesn't, I am confident that Brownells will issue a refund.
Guido,
I’m run a mobile tool truck for the largest and oldest tool company from Kenosha, Wisconsin. FedEx has gotten so bad, damaging, no destroying, so many beautiful tool boxes that our company deep-sixed the contract with them because they argued every claim and hardly ever paid. Now mind you most of the damage was done elsewhere and not with our local delivery guys (who are awesome by the way).
-Darrell
P.S- No updates from Thargar yet? Thats odd. Thargar, did you get your problem resolved?
PatMiles
Silver $$ Contributor
I would argue your point that once an item has left the company, in this case Brownells, said company has no control over the shipping company. In this case Brownells picked the shipper they wanted to use, more likely than not because said shipper was the least expensive. If the shipper is doing a poor job, yes Brownells should be held accountable as they opted to use them. Yes, both companies reputations should suffer.
If Brownells wanted to, they have other options. Obviously they don't care.
For what it's worth, I used to order quite a few items from Brownells, they have been demoted to very last choice status after being told that an item I ordered was not being shipped in a timely manner because customers who had placed orders AFTER mine were getting their orders shipped first because they paid for 2nd day delivery. My order sat for two additional days. I cured that problem by taking my $$$ elsewhere.
Why are your local FEDEX people delivering damaged goods? You should have simply refused to accept delivery or maybe instructed them not to bother.
Overall, I have good luck with Brownells. Don't buy a lot, but I always check them when buying stuff.
A few weeks ago I purchased a Sinclair bore guide for the used BAT B I bought last month. Won't go in the action because its too big. So I called, they handed me to a gun tech, who said they'll send another one, and put a note on the order telling the warehouse to measure mine when they take it off the rack and ensure its the correct diameter. Nice plan to make sure I get a good product.
And they emailed me a return label for my bad one.
I'm satisfied with that kind of service.
A few weeks ago I purchased a Sinclair bore guide for the used BAT B I bought last month. Won't go in the action because its too big. So I called, they handed me to a gun tech, who said they'll send another one, and put a note on the order telling the warehouse to measure mine when they take it off the rack and ensure its the correct diameter. Nice plan to make sure I get a good product.
And they emailed me a return label for my bad one.
I'm satisfied with that kind of service.
I have a feeling that I have spent a small fortune with your company over the years. They are justly proud of their product and service
She should have said. "It's your problem but I'll be glad to help you with your problem."
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