Brownells
- Thread starter tharger
- Start date
I’ve had great service from them. Ordered a cleaning rod that came with a bend in it due to a packaging issue. I straightened it out and made it usable.
I called them and told them the problem,that the rod was usable but they should go back to the tubular packing they used before. They apologized and told me they would send me a replacement right away. When I told
them I had straightened the rod and it was now fine, they said that was fine keep the original but they are still sending a replacement,which they did at no charge.
Marc Mittry
I called them and told them the problem,that the rod was usable but they should go back to the tubular packing they used before. They apologized and told me they would send me a replacement right away. When I told
them I had straightened the rod and it was now fine, they said that was fine keep the original but they are still sending a replacement,which they did at no charge.
Marc Mittry
Just recently I had a package track to my regional PO from Brownell’s then no further movement. I called customer service and they were very nice to me, said they would have shippers e-mail me when they found it. Turns out the package got sorted in wrong box and went to a bigger city with the same first letter name. USPS got it re-routed and sent me a e-mail.
What Shooter 13 Said.They are the GOOd guys. Sorry you have a problem. Tommy Mc
carlsbad
Lions don't lose sleep over the opinions of sheep.
Lost for a week isn't really lost yet. It is delayed.
Now sometimes if you ask nice they will send a replacement but if they are offering free shipment, they end up losing money.
--Jerry
PS If you went for the free shipping option and got "fedex smart post" it can sit at a warehouse for a week waiting for a truck going the right direction. It can be very, very slow. Always opt out of it.
Now sometimes if you ask nice they will send a replacement but if they are offering free shipment, they end up losing money.
--Jerry
PS If you went for the free shipping option and got "fedex smart post" it can sit at a warehouse for a week waiting for a truck going the right direction. It can be very, very slow. Always opt out of it.
If I understand your complaint, it is not a Brownells problem but a carrier problem. I recently returned a Gempro 250 that I bought in 2015 and received a full refund under their Guaranteed Forever program. The EDGE shipping program is well worth the money. As a gunschool student, they extended a discount to me. I think for some items, there are better prices out there but you can't fault their service. Your problem seems to be with the carrier.
Not too long ago, I sold a handgun on Gunbroker that I shipped with UPS. They require "Next Day Air" for handguns. The shipment sat at the depot for two days before it left and I did not get a refund for the exorbitant shipping rates. Once you turn anything over to the carrier, all bets are off. It dosen't matter who they are. My wife buys a lot of stuff off of the net that comes through USPS. I can't begin to tell you about the condition of some of those packages.
Not too long ago, I sold a handgun on Gunbroker that I shipped with UPS. They require "Next Day Air" for handguns. The shipment sat at the depot for two days before it left and I did not get a refund for the exorbitant shipping rates. Once you turn anything over to the carrier, all bets are off. It dosen't matter who they are. My wife buys a lot of stuff off of the net that comes through USPS. I can't begin to tell you about the condition of some of those packages.
Nick Caprinolo
Gold $$ Contributor
Exactly what is it that you expect Brownell's to do in a case like this? They shipped it in good faith and the carrier screwed the pooch. Do you expect them to send another one? If it is something you need right away, the opt for expedited shipping. These things happen every day to someone. It's part of shopping on line. It's happened to me and to everyone else who shops on line. Blame the carrier. I suspect Brownell's acted very courteously during your telephone call, you were just not satisfied with the fact that it was out of their hands at this time. Patience is a virtue.
Last edited:
Hey Tharger,
Don’t know where you live but it’s been pretty bad weather in the central part of the nation this week. They (Brownell’s) can’t drive there and expedite it for you. Just be patient, and I bet it’ll show up post haste.
Brownell’s customer service in the 20 years I have dealt with them has been nothing short of stellar. Maybe it was the approach. Just saying.
-Darrell
Don’t know where you live but it’s been pretty bad weather in the central part of the nation this week. They (Brownell’s) can’t drive there and expedite it for you. Just be patient, and I bet it’ll show up post haste.
Brownell’s customer service in the 20 years I have dealt with them has been nothing short of stellar. Maybe it was the approach. Just saying.
-Darrell
Probably a weather related issue, truck may have been in an accident, all kinds of things can happen. Give it a few days, or contact shipper and run a trace. If it's gone, notify Brownells. If it's something you need right away, order and pay for another one and ask for 2 or 3 day shipping, they'll probably comp you the shipping cost. Then return the original order should it eventually arrive. They'll work with you.
Not Brownells but another place I ordered from. Item was a seater plug that could have been put into a bubble pack envelope and sent first class for about $3, but they charged $7.50 and sent it FEDEX ground. GRRRR!
Once it leaves Brownell's, is that problem on delivery not then the fault of UPS, FedX, USPS, have you talked too or tracked the package with the service used. ?
jonbearman
I live in new york state,how unfortunate !
A nice fella on here sent me something priority mail and it got stuck in the town where he lived for like a week. I think all total it was like 10 days late. He was very decent about the whole thing but it did show up and it is fine. This happens a lot and USPS, or fedex or UPS really don't care. Even if there is insurance it could take months to get any of the money back. Even with the delay, it was way cheaper than driving to his house some 16 hours of driving or better. So be patient and track it. As long as it still is in the system and can be tracked eventually it will show up.
I'll jump on with Brownell's excellent service. Just recently (two weeks ago) I was perusing their clearance/sale items and they had a Douglas #5 stainless 6.5mm barrel blank...for $136...not in stock so I backordered it just for the heck of it thinking it would get dropped... Well low and behold it's scheduled for delivery TODAY. Now to dream up a project for it
If you shop online a lot and you haven’t had a delivery problem, it’s just a matter of time. We all have an issue sooner or later.
Like many have said, I also have found Brownells to be great. Prices are on the high side but lifetime warranty is great. Customer service is very helpful. Just know that you can’t return a special order. As for prices, I like to just throw stuff into my wish list and wait for a sale that is a good fit for what I want to buy. I don’t usually have to wait long. Once I caught a 20% off sale on Black Friday where they did not include their usual disclaimer excluding certain brands. I bought a Nightforce scope that included a coupon for a special edition Nightforce 25th anniversary Ruger 10/22. 20% off an ATACR with free shipping and a free nice 10/22! I love Brownells.
Like many have said, I also have found Brownells to be great. Prices are on the high side but lifetime warranty is great. Customer service is very helpful. Just know that you can’t return a special order. As for prices, I like to just throw stuff into my wish list and wait for a sale that is a good fit for what I want to buy. I don’t usually have to wait long. Once I caught a 20% off sale on Black Friday where they did not include their usual disclaimer excluding certain brands. I bought a Nightforce scope that included a coupon for a special edition Nightforce 25th anniversary Ruger 10/22. 20% off an ATACR with free shipping and a free nice 10/22! I love Brownells.
Rut-Ro! Buying one bargain rifle part can snowball at extreme speed.I'll jump on with Brownell's excellent service. Just recently (two weeks ago) I was perusing their clearance/sale items and they had a Douglas #5 stainless 6.5mm barrel blank...for $136...not in stock so I backordered it just for the heck of it thinking it would get dropped... Well low and behold it's scheduled for delivery TODAY. Now to dream up a project for it
If you have a tracking number you could just as easily call the place in Indy and ask them WTHIGO.
Upgrades & Donations
This Forum's expenses are primarily paid by member contributions. You can upgrade your Forum membership in seconds. Gold and Silver members get unlimited FREE classifieds for one year. Gold members can upload custom avatars.
Click Upgrade Membership Button ABOVE to get Gold or Silver Status.
You can also donate any amount, large or small, with the button below. Include your Forum Name in the PayPal Notes field.
To DONATE by CHECK, or make a recurring donation, CLICK HERE to learn how.
Click Upgrade Membership Button ABOVE to get Gold or Silver Status.
You can also donate any amount, large or small, with the button below. Include your Forum Name in the PayPal Notes field.
To DONATE by CHECK, or make a recurring donation, CLICK HERE to learn how.