nakneker
Gold $$ Contributor
I like it when someone is honest enough to acknowledge their short comings and address them. I had sent Scott an email earlier this evening and he told me he needed to hold off tuning my scale until he got caught up. Then he came on here and is trying to make it right. That gives him credibility in my book. I wish him luck and hope he lets me know when he can fit my Lyman M5 into his schedule.I’m aware now! I don’t consider it bad feedback. My communication is not good. I realize this and am taking steps to improve. I’m also relearning how to gage time. Without going into names and dates, trust me when I say I’ve had some folks’ scales for way longer than is warranted.
I also have had the experience where one guy sends me a beautiful scale and I knock it out in 30 minutes. Another scale from a different customer I spend the better part of two hours with it before I determine I have to replace a beam. Or, I spend an hour cleaning it before I can make it right. This is not in defense of what is admittedly poor customer service. I offer it as explanation as to the learning curve I have faced and still figuring out in regards to the business side of the part time side business that is my hobby of making scales sing. I need two of me at present. So, I have decided to follow some sane advice from someone who’s been in my shoes. I’m now starting a waiting list. I will not be taking new orders or new work for a few months until I get caught up.
For those of you who have been waiting for some time, I’ll get it done right and back to you as quickly as I can. I thank you for you patience and forbearance through this.
Scott Parker