Anyone ever returned a March scope to Deon for repair?

[Mulligan]

There current process is to have the customer return the scope directly back to Japan.
Just wondering how this worked out and how timely the repair was.

Thanks
CW

 

[liljoe]

Shipped mine USPS. Have to fill out a export paper stating contents. I insured it for the replacement value. It cost almost $80 if I remember correctly and took almost 3 weeks to be received by them.
I think it took about 4 weeks to get it back.

Joe Hynes

 

[Nowhere Man]

Holy Crap. Sounds like they are really hanging you to dry.

 

[INShooter]

I returned one several years ago. Shipped it USPS. Was somewhat pricey but was returned in short order (2 - 3 weeks) with a detailed description including pictures of what they did.

 

[Turbulent Turtle]

That would be DEON, not Dion; they are not the singers you think they are.

I sent mine in earlier this year for a reticle change, it was back at home in about 3 weeks and they nicely cleaned up my 5 year old riflescope.

 

[Mulligan]

That would be DEON, not Dion; they are not the singers you think they are.

I sent mine in earlier this year for a reticle change, it was back at home in about 3 weeks and they nicely cleaned up my 5 year old riflescope.

You are correct

My bad
CW

 

[Turbulent Turtle]

You are correct

My bad
CW

You're fine. I was just teasing you. We heard so much about Celine Dion.

I'm sure they will take good care of your riflescope.

 

[Mulligan]

Shout Out to Deon Optical

I received the scope back today.
Inside the package was a note explaining what they tested, found, and repairs completed (free of charge) !!!!

They have been in communication all through the process, just the way it is supposed to be.

I am grateful for there honesty.
You can bet I will purchase their products in the future.
CW

 

[Turbulent Turtle]

They are a class act.

 

[Mulligan]

They are a class act.

Their Japanese-English translation is funny, their customer service exemplary!
CW

 

[lukehalee]

Mulligan
My experience was similar to yours. About 3 weeks round trip.