An open letter to Sinclair International

[JabaliHunter]

Every time I ask for one, they send it - and I'm in England! I ordered online based on my reading the 2009 catalogue. I have now received the 2010 catalogue without requesting it. I'm happy enough.
Cabelas charge for catalogues - or at least they charge me!

 

[tripcrow]

But it isn’t just the cost of shipping. UPS only delivers Monday-Friday and it seems Mondays are residential deliveries only if they don’t have too many commercial places to deliver to. And of late they’ve been slow as all get out. Packages just sit a couple days before moving on.

A package shipped by USPS Priority will arrive in a couple days at most. They deliver Saturdays too. So something shipped in the middle of the week will arrive the same week. Not a week+ later. They have really spoiled me.

 

[blue avenger]

when you order from the catalog do you reference the catalog so they know you are using it?

 

[Bobs243Ackley]

Hello Everybody,

Here is the latest information that I have for all of you from Sinclair International. As most of you are aware, we have been trying to get the catalogs out to all of you as quickly as possible. As many of you are aware, if there is a problem, we do appreciate it when you contact us directly so that we can respond to your needs personally. Here are some of the things that we have been encountering that can have an effect on how the catalogs do, or do not, get out to you. If you have not ordered within the last 24 months, the system will automatically drop your name from the mailing list, which for a lot of you is not the case. Another problem that we encounter is if we have a customer with multiple addresses in his customer history, we may not have the correct mailing address indicated, in which case, giving us a call will help us in determining what is the correct address that we do need to use for mailing the catalog to you.

If you do not have a catalog by the end of next week, please do call us at 800-717-8211 so that we can comfirm your information to make sure that we have everything as it should be for mailing the catalog to you.

Even though we are a Brownells owned Company, nothing has changed as to how the catalog goes out to you. We have not changed printing companies, we have not changed mailers, and we have not changed mail houses. In essence, Brownells has nothing to do with the catalog that we send to you. This is done so that you can be assured that you are still dealing with the same folks that have been helping many of you for a long time.

We do thank you for the constructive critique. Without it, we would not be able to correct problems when they arise, and to learn from them. We value the buisness from all of you, and your thoughts. Without you, we simply would not be there to help all of you, and that is very important to all of us at Sinclair.

If I can be of personal service to any of you, please do not hesitate to contact me.

Cordially,
Bob Blaine
Senior Technician/Sales Representative
Sinclair International, Inc.
800-717-8211 ext. 305
bobb@sinclairintl.com