Single source because no one else handles/makes it.What not have an alternative supplier?
Single source because no one else handles/makes it.What not have an alternative supplier?
That can cause a bottle neck. Ouch! I've had those issues makes communication and logistics sticky.Single source because no one else handles/makes it.
Good for you!!!I return all my calls or Text's everyday 7 days a week.
DJ
DJ's Brass Service
205-461-4680
I'm use your SericesI return all my calls or Text's everyday 7 days a week.
DJ
DJ's Brass Service
205-461-4680
Maybe you shouldn’t have any.Sometimes customers get in the way of work. I deal with it all day long with 3 phone lines. Sometimes I just let the phone ring because I need to get something done.
Maybe you shouldn’t have any.
It takes all kinds, however I think 99% are good. We delt with the public 40+ years before retirement. Mostly great people.This happened TODAY...
Customer calls and starts the conversation off with "I have been on the phone with UPS for 5 hours and they don't know where my package is, why haven't you done anything about it!" Not a hello, here's my order number and name, nothing. As I gather the pertinent information and look it up, claim was filed 3 business days ago and I start to explain the lost package process when she cuts me off raising her voice "WHY ARENT YOU DOING ANYTHING! YOU ARE SO RUDE, WHY ARE YOU CALLING ME NAMES AND YELLING AT ME!!!" which is absolutely not what is happening. Then I hear a man's voice in the background yelling into the phone "I can't believe you talk to customers like this!"
It is 100% manipulation and completely false. Worst kind of person to deal with. Never once checked their email for the daily status updates or process, yet feels the need to call and berate me trying to get me in trouble.
So yeah, I dont want those customers.
I agree. I enjoy most of them. But I still think anyone who works in CS should still be able to pick one customer per year to fight, lol!It takes all kinds, however I think 99% are good. We delt with the public 40+ years before retirement. Mostly great people.
Classic movie lolThis all too shall pass, soon enough we'll be watering everything with Gatorade. All the signs are there we're well on our way... (Idiocracy)
Yeah. Can understand her frustration - but it wouldn't have cost her anything to apologize for her mistake.I was a lumber delivery truck driver, and my boss texted me with a number to call to straighten out a late delivery with a customer. A gal answered and proceeded to chew my ass like a pit bull... "Where are you, how long is it gonna take, I'm sick of this BS, this is the third time" --- I managed to get a few questions asked to straighten things out and realized they had bought a load from our competition down the street.
When I was able to explain that to her she responded with "click". jd
Smaller business is even harder, a single deranged customer can really wreak havok on a reputation. I've dealt with those (I have a couple decades of retail management at many levels under my belt) and now I have a work load of over 1000 orders a week, plus hundreds of phone calls. I do really like dealing with most people, especially on custom jobs and unique applications, but that 0.1% of the public really gets under your skin sometimes!We had a small business for a number of years. Best thing about it was the customers.
The reason we quit was the 1% who made it miserable. Most of those were people who wanted something for nothing, or wanted us to run the business they way they wanted us to.
Boy does this one ring a bellIn the home building industry we have a warranty dept. Basically myself and my small staff. The key is to manage a customers expectations and our time through careful communications and timely scheduling without being at their beck and call. We have set times to return calls and go over written requests per guide lines.