Tech assistance?

[Kracken McGraw]

I had a new customer who, about 15 years ago, brought in an Italian shotgun that had a broken extractor. Parts were not available after four weeks of searching. I told him that I would have to hand make one out of tool steel, which I had and the correct thickness, and I would not give him a timeframe because I could only work so long on it with files. That was OK with him at the time.

About 2 weeks later he aske how it was coming. I told him that I had the rough shape done and was profiling the rear section because I had the broken extractor as a template. I also had other work that was being done at the time. I told him again that there is no timeframe.

I was busy at the time working on other firearms plus looking after the house. He came over about 3 weeks or so later and asked if the SG was finished, no it isn't. He said I want the SG and the unfinished piece. I asked him about the no time line, no answer, gave him the SG but told him he owes me $75.00 for the piece, (aggravation fee). He didn't want to pay so I kept the piece and still have it.

He wasn’t the sharpest knife in the drawer.
I bet it’s still broken.

 

[ELR LVR]

I return all my calls or Text's everyday 7 days a week.

DJ
DJ's Brass Service
205-461-4680

Do you have a website?
I dont find anything on the web so don't know if you offer
New Brass
Work the brass
Turn the brass
Pour the brass?
etc
However if you sell new brass, I'd like to know what you have, what's in stock etc
Thanks

 

[ELR LVR]

We had a small business for a number of years. Best thing about it was the customers.

The reason we quit was the 1% who made it miserable. Most of those were people who wanted something for nothing, or wanted us to run the business they way they wanted us to.

I don't know how many times I have been tempted to shut my business down due to customers like that
or threaten to by telling them I can easily go back to manufacturing communication parts for the Federal Govt.
--------------------
I have several times been tempted to state on my message machine:
This is not an EMERGENCY SERVICE business
There is no such thing as an emergency HERE
The Egyptain Pyramids were somehow built without (the thing youre calling about)
There is no law stating I must accept every job just because someone calls
There is also no law stating I must work at all
I must FIRST, be interested in the job
if you feel you are more special than the 18 people who are ahead of you waiting patiently
You are welcome to show me how special you are, "In my pocket"
now, go ahead and leave your message

 

[dellet]

Then of course there’s the incompetent customer service.
Constriction crew digs up the phone lines to my building. They call the phone company to report it. Phone company won’t talk to them because they are not the account holder. Backhoe operator brings me the phone and says I need to authorize the service call.

I go round and round with the customer service Person about the problem. What’s the problem with your phone? Somebody dug up the wires. Apparently that choice is not on the computer screen she’s reading from. Round a round we go.
She wants the specific issue, I simply answer “it don’t work”.
Can you be more specific?
Somebody cut the lines with a backhoe, my phone is dead.
Do you have a dial tone?
No
We’ll have a service tech there in two days.
Can I speak with a supervisor?
No
Two days later the service guy shows up, his first question is What seems to be the problem? I ask what’s on his job ticket, his reply is no dial tone.
Let’s walk around back and I’ll show you the problem, he states he should probably check the phone first. Told him I was pretty sure the problem was the big bundle Of wires pointing towards the building that got pulled out of the ground while I was talking in the phone and it went dead had something to do with it.
All I got was a blank stare, and a response of “I can’t fix that, that’s a different department”. He was able to call the correct department for me, and someone was there within a few hours.

When all fails, call a professional customer service representative

 

[charlie b]

Old sign in shop window.

Rates:

$20 per hour

If you wait for it
$40 per hour

If you watch while I work
$80 per hour

If you speak
$160 per hour

 

[DJSBRS]

Do you have a website?
I dont find anything on the web so don't know if you offer
New Brass
Work the brass
Turn the brass
Pour the brass?
etc
However if you sell new brass, I'd like to know what you have, what's in stock etc
Thanks

I don't sell brass. I just provide the service on what ever you may need. I turn, hydro-form, make wildcats, anneal. ultrasonic clean.

DJ
DJ's Brass Service
205-461-4680

 

[quest450]

by far the best brass service in our shooting community and a site sponsor
Thank You DJ !!

 

[jackieschmidt]

As one of the owners of a successful Machine Shop, I can say that what you all are experiencing crosses over into our realm as well.

Dealing with customers, or company representatives, can often be an exercise in the art of tactful communication. The single big difference is I do not have the option of saying “no” to the people who spend hundreds of thousands of dollars a quarter for our services.
And I do not have the option of not answering the phone.

Too many people depend on me or one of my two brothers picking up.

 

[BHP9]

He wasn’t the sharpest knife in the drawer.
I bet it’s still broken.

I wouldn't be surprised.

 

[Murray Brook]

Guy's I worked 42 years in the railway industry as a Heavy Duty Mechanic/supervisor. Great job, but during that time I moonlighted as a cab driver on my days/nights off. When it comes to ignorant/ saucy people and drunks I could write a book. In fact I could write several books.