Kudos to March Scopes and Deon Optical

[FNSafari]

I have a 10x60 March scope. It served me well one season but toward the end of last year I began to experience grouping problems with the rifle and scope. I took it off and put on one of my Brackney frozen Leupolds. That solved the problem and confirmed my suspicion that the March had issues.

I sent it back to them and long story short, the scope did have a front lens cell mounting issue which they identified and fixed and sent it back to me on their 5 cents. They were absolutely wonderful to deal with helping me with the paperwork to send back to Nippon, kept me informed about its arrival and maintenance timeframe, and a tracking number when on the way back to me. Just wonderful folks at a great company.

Now Nightforce. I am experiencing the same issue with a 12-42 NF 56mm scope. I contacted them by email and explained the problem and requested a RMA. The fellow replied with that number but stated that the problem was probably my setup and not the scope. I replied, begging to differ with him on that matter. So the scope is going back. What I expect to get back is a fixed unit but a letter stating that there was nothing wrong with the scope, at least that is what I'm told by others who have sent scopes back to them. Doesn't really matter as long as they fix it. What matters is their lack of transparency with a customer. JMHO being recounted.

 

[JEFFPPC]

Exactly why I dumped NF. I have several friends who have dumped them for the same reason. They are off my radar.

 

[AlNyhus]

Thanks for the info, Greg. How a problem is handled says a lot. -Al

 

[JimPag]

I have a 10x60 March scope. I served me well one season but toward the end of last year I began to experience grouping problems with the rifle and scope. I took it off and put on one of my Brackney frozen Leupolds. That solved the problem and confirmed my suspicion that the March had issues.

I sent it back to them and long story short, the scope did have a front lens cell mounting issue which they identified and fixed and sent it back to me on their 5 cents. They were absolutely wonderful to deal with helping me with the paperwork to send back to Nippon, kept me informed about its arrival and maintenance timeframe, and a tracking number when on the way back to me. Just wonderful folks at a great company.

Now Nightforce. I am experiencing the same issue with a 12-42 NF 56mm scope. I contacted them by email and explained the problem and requested a RMA. The fellow replied with that number but stated that the problem was probably my setup and not the scope. I replied, begging to differ with him on that matter. So the scope is going back. What I expect to get back is a fixed unit but a letter stating that there was nothing wrong with the scope, at least that is what I'm told by others who have sent scopes back to them. Doesn't really matter as long as they fix it. What matters is their lack of transparency with a customer. JMHO being recounted.

Greg I've sent multiple scopes back to Deon. One of them they had to replace the eyebox. All the others were scopes that I bought used and just wanted Deon to check them out. They took care of me well beyond what they should of. They gave me a lot of free stuff because of the shear number of March scopes that I own. They are a super company to deal with and Tatsua Gommi is an outstanding person that I have always dealt with and they have always told me exactly what was wrong with it unlike NF who always will tell you that the rings were the problem.

 

[Mulligan]

Good folks at March.
My experience mirrors yours. They go above and beyond to communicate, and like you said, complete transparency.

CW

 

[jimmymac]

Thanks for the information.

 

[cp generation]

I own three Night force target scopes, all with Quality rings. one needed to be sent back as it was tracking incorrectly. I had taken one off another rifle to check the tracking on it tracked fine. fast foward to original scope return and i was told that nothing was wrong and it must be me or my rings ! re installed the original scope on the same Badger rings and a miracle must have happend, it must have wanted a vacation and a trip in a box because it tracked perfectly when it was put back on.... still a mystery.....

 

[FNSafari]

I own three Night force target scopes, all with Quality rings. one needed to be sent back as it was tracking incorrectly. I had taken one off another rifle to check the tracking on it tracked fine. fast foward to original scope return and i was told that nothing was wrong and it must be me or my rings ! re installed the original scope on the same Badger rings and a miracle must have happend, it must have wanted a vacation and a trip in a box because it tracked perfectly when it was put back on.... still a mystery.....

IMO no mystery they fixed it. They never acknowledge anything is wrong with their products.

 

[swd]

I just 2 had 2 repaired by NF. I got the same story, which I expected. But at least they actually fix them..

 

[FNSafari]

I just 2 had 2 repaired by NF. I got the same story, which I expected. But at least they actually fix them..

Makes one wonder how robust on the inside they really are.

 

[JFrank]

Good folks at March.
My experience mirrors yours. They go above and beyond to communicate, and like you said, complete transparency.

CW

I worked with a Japanese home building company for awhile, it seems common for them to exhibit pride in communication and documentation.

Almost too much some days.. a specific layout for every foundation bolt on their blue prints ? That made my foundation guy scratch his head.

 

[cp generation]

I just 2 had 2 repaired by NF. I got the same story, which I expected. But at least they actually fix them..

They fix them,,, they just tell you that nothing was wrong with it !

 

[mikecr]

It's never the brand, but the current leadership who should be credited good or bad.
Timing

 

[rebel107]

I see this is an old thread but, My March HM 10-60x56 had issues with POA shift so I sent it back to Deon Japan, It's been 2 months at Deon so I sent them an email asking about the delay. They confirmed POA shift and were having issues resolving this and some internal component that they couldn't remove and this was causing delays. Not entirely happy with a 2 month delay and it's still no further to being fixed and returned so it could be many more weeks before I hear or see my scope again. I'm to the point of thinking of buying another scope to get shooting again.