ANNEALEEZ
- Thread starter Jack Sapp
- Start date
email was the only thing that worked for me
D-4297
Gold $$ Contributor
Don't think there is any negative issue involved , other than probably trying to catch up and fill back orders , or just meet current demand . I know I waited three or four weeks to hear anything from them after I ordered my unit several years ago . Like @Nature Boy said , e-mail should work . They had a 3 -4 week wait when the unit wasn't "popular" , and now it has become accepted in the community , everybody wants theirs ......Yesterday . 
Based on the shipping time of my unit, I would guess yours should ship this week sometime. Just a guess though.
What kind of support issue do you have ? Quite a few of us here have those machines, perhaps someone here can answer your question ?
I asked if they have any simple fixes for brass bridging above the top wheel.
old_heli_logger
Gold $$ Contributor
Don't sweat it, you'll be well taken care of...I ordered mine 12-29-20 and just received it yesterday 1-25-21
skeeljc
Gold $$ Contributor
Which model do you have?
Just tap or pull out one of the bottom cases and it should fall into place. I have a homemade machine similar to this and I get the same bridging.
It will jam back up, in 2 or 3 more iterations. I want a fix that let's me focus my attention elsewhere and not have to babysit the machine.
My last resort is to close off all of the hopper arch except for the far left and far positions, so it all has to funnel through those 2 slots.
divingin
Gold $$ Contributor
I apply a little finger pressure to the stack of brass above the wheel; that's usually enough to get one to fall into the wheel cutout. After that it's a crapshoot if the next one hangs up or not until the stack diminishes a bit. I find that not allowing the stack on the left side to get too high helps (i.e. don't pile brass into the hopper too much.)
I don't know if your hopper is welded or screwed on, but if you can widen the hopper a tad or raise the feeder wheel higher into the hopper.
I understand that you paid good dollars and you want it to work flawlessly, but for now it may be a "Fix" until they widen the hopper or raise the wheel higher into the hopper.
I understand that you paid good dollars and you want it to work flawlessly, but for now it may be a "Fix" until they widen the hopper or raise the wheel higher into the hopper.
I've been thinking on mine I'll move the ramp or increase the angle on the left side so all the cartridges stay on the up hill side of the wheel, I've yet to do this so I don't know if that's a fix or not. For the time being I just don't load it as heavy. Not much of an answer, sorry, but it's all I got.
Another thing to keep in mind. They aren’t a big corporation. I don’t know how many folks are working there but it has a very mom and pop (and maybe a son) feel to it. It may take a little bit but they have always come through for me
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