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AMP Annealing Ltd Customer Service

Jeff A

Formerly known as BikeEffects
Silver $$ Contributor
I am a new owner of the AMP Annealing machine. Almost immediately, I had some questions and wrote them an email, Inside of an hour I received a reply from Alex Findlay, President of AMP Annealing Ltd who answered all of my questions in detail.

Last week, I took advantage of their free brass analysis service that will test your brass and provide custom settings for annealing your brass. I prepared four different lots of brass and took them to the Post Office for mailing to AMP, which is located in New Zealand. I was hoping I would hear something in a couple of weeks. I mailed them on Friday of last week and I had an emailed report this Wednesday! That is incredible Customer Service. One of the things that I learned is that my two different lots of Lapua branded 6.5x47 Lapua brass use different program settings of the annealing machine in order to optimize the annealing process.

This is an excellent product with outstanding Customer Service.
 
There is no doubt the AMP is a perfect machine,
but its only as good as the program numbers on
the chart. Your brass may vary, and sending a
sample for analysis is a pain.
Example: you have just acquired 500 6BR fired
Lapua cases mixed. You find out from the seller
there are possibly 3 lots. There is no way these can be
separated and annealed perfectly because of different
temp settings required. How do you deal w/this ???? LDS
 
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. . . You find out from the seller
there are possibly 3 lots. There is no way these can be
separated and annealed perfectly because of different
temp settings required. How do you deal w/this ???? LDS
I could pull out my Giraud flame-thrower, and let the machine and the pressure in the propane bottle decide how to do each one of them.

I could measure neck thickness and separate them into batches, consult the chart, and anneal each sub-batch in an indentical manner.

Or I could have passed on the mixed bag of brass.

What would you do with your annealer?
 
There is no doubt the AMP is a perfect machine,
but its only as good as the program numbers on
the chart. Your brass may vary, and sending a
sample for analysis is a pain.
Example: you have just acquired 500 6BR fired
Lapua cases mixed. You find out from the seller
there are possibly 3 lots. There is no way these can be
separated and annealed perfectly because of different
temp settings required. How do you deal w/this ???? LDS


I'm certainly not an expert but personally, I would do one of two things. First, I would pass on that brass. If I absolutely HAD to have someones elses rejects, I would divide them up in weight groups and send samples in for analysis.

BTW, if a trip to the Post Office is too much of a pain, I'm not sure how to help you with that.
 
Maybe you didn't understand the simplicity of this example.
I have an AMP, and what I have to rely on, is the same chart that everyone else has. In my case I annealed my NEW brass by the only program number listed on the chart. As it turned out according to Alex, it was 3 numbers off from where it should have been. Bottom line, do you believe the chart, or do you have to send in a sample everytime to get it right. If thats necessary, the machine/info is misnamed.
Just MHO. LDS
 
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