without naming the manufacturer of this scope I'm trying to find out from the forum when do you call it a day with a scope manufacturer? .i bought a scope over a year and a half ago from this manufacturer as I already have 3 from the same people and they are perfect. This is a top of the range scope and their dearest model , I have sent it back again , this being the third time , the first time it had a fault where it was not holding POA , it came back to me with a note saying they could find no fault, even though they had not correctly put the scope back together correctly after inspection. I sent it back again so they could fix their own fault and they returned it to me saying that they fixed the problem they had made. Once again I mounted the scope , checking all screws to base, screws on mounts , torqued etc, and once again it still didn't hold POA. I have returned it now for the 3 rd time after a year and half of pain and disappointment not to mention the cost of ammo checking the scope. I have spoken to the manufacturer several times to express my disappointment and dissatisfaction and have requested a new scope but there answer is we do not replace scopes . I have told them that this scope has neve functioned properly from new. Do I have to do through this agony again or is there something else I can do ? Please don't tell me to sell it off once it gets back because I wouldn't want to inflict this crap on anyone.
Scope warranty query
- Thread starter Hillhunter
- Start date
I would notify them your feelings and the problems .
I respect you for not saying names I had the problem with two scopes and I won't own another but the did fix one finally . It was returned with a new one . Good job Larry
I respect you for not saying names I had the problem with two scopes and I won't own another but the did fix one finally . It was returned with a new one . Good job Larry
Thanks Larry, I have gone to great lengths to express my dissatisfaction and I'm still getting the same answer , we do not replace , but at what stage do you just send them a legal letter? As a consumer surely you have the right to do that , I know as a manufacturer they have the right to fix the problem but at this stage it's gone beyond the joke.
I wouldn't give the company the courtesy of not revealing their name. They're not concerned with your personal issues, why would you want to protect their reputation? Let them know you're ready to publicly embarrass them and that you're not about to go away. Unfortunately, it sometimes takes making yourself such an inconvenience to them that it's in their interest to make you go away.
Have you checked the rifle with another scope?
Yes checked with other rifles , shooters etc it's just a bad scope
I agree. We have little power as an individual consumer, but as a group we can be a force. Also why not protect the rest of us from the same possible misfortune.
I agree I have had a smiliar experience and all you can do is move on and explore new and hopefully better optics. It is hard and expensive but it proves to be a waste of time after a while of all the hassel.
nakneker
Gold $$ Contributor
You reach a point where it's just not worth dealing with anymore. it's not worth the time, it's not worth the shipping and ammo expense and it's not worth mental taxation. Ive been where you are and for me it was worth it to just move on. I also agree with the response above asking why you would protect a customer service that is that bad by not naming the company. If you want to save people from going through what your dealing with I think an honest review stating the facts of the process you have gone through is acceptable. You've reached out multiple times, you might consider warning others by just simply telling about your experience. We all love companies who stand behind their product and we all get frustrated by companies who gives us the run around.
I agree with other posters. By not naming them, others will make the same mistake, costing them time and money. A company should stand behind their warranty. When you pay big money it should be fixed. Matt
Out of principle alone, I would not drop this with the mfg. I hate being cheated and that is what they are doing. I work too hard for my money to have a company mistreat me in this manner. I assume this is not an inexpensive scope, or you would have already chucked it.
They are banking that you will just drop this and if it were me, I would escalate this to a higher level in the company. I have no problem telling them that you had refrained from mentioning their name in the forums where this issue has been discussed, however, if this situation persists you would have no other recourse other than to warn others of the type of customer service they provide.
In this sport, word of mouth is important. You may find by mentioning the name that there have been others with similar problems from the same company. Further by releasing the name, you may prevent others from having to go down the same path as you.
Just my $0.02 worth.
They are banking that you will just drop this and if it were me, I would escalate this to a higher level in the company. I have no problem telling them that you had refrained from mentioning their name in the forums where this issue has been discussed, however, if this situation persists you would have no other recourse other than to warn others of the type of customer service they provide.
In this sport, word of mouth is important. You may find by mentioning the name that there have been others with similar problems from the same company. Further by releasing the name, you may prevent others from having to go down the same path as you.
Just my $0.02 worth.
Papa Charlie, by no means am I going to drop this with the manufacturer, and they know I won't drop it , yes it is one of the most expensive scopes, I have tried to contact higher in the company, even through this site and I got no reply , I have been told that they will receive it for the third time next Tuesday, I hope by Wednesday I get a call or mail from them to see what they are going to do , at this point I want it replaced. I do not want to name and shame until I know what they are going to do for me this time.
Good luck, I hope that they stand by their product for you. My comments were based on if they did not.
Without a name it's a bit like Russian collusion.
I had a similar situation once. After months and months of phone calls and disappointments i contacted the company via email. And shared with them a link to a similar shooting site where I was discussing the issue withouth their name being announced. Within 3 days i had an email saying they were shipping me a brand new scope. Got the new one within 2 weeks and all was well. I thanked them and showed them the link where I stated that they made good on it, still unannounced, and they were happy.
When a company's name gets thrown around on a site of this caliber they'll pay attention if word is getting around that they're not taking care of the shooters. Their name being used on sites like this is a great advertisement for them whether it be good or bad so when they realize that people are talking about their products on a site of this nature they will often respond.
When a company's name gets thrown around on a site of this caliber they'll pay attention if word is getting around that they're not taking care of the shooters. Their name being used on sites like this is a great advertisement for them whether it be good or bad so when they realize that people are talking about their products on a site of this nature they will often respond.
This sounds like a competition scope from Leupold, not saying that's what it is I have no idea, but that's what happens with them!
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