UPS Bash Bros shipping?? What THE HECK

[Kurz]

Midway employs a system similar to UPS although on a greatly reduced scale. Reducing the human handling in order to automate a system like shipping, eliminates the input of humans into the factors which apply specific packing needs for certain products. Bullets, which come in those plastic hinged boxes or double layer plasticized cardboard boxes, are deemed by the system programmer to be self sustaining, they don't need additional or special packaging.

Most of us as individual packing people often trend towards over protection as a response to what we see in pictures and threads such as this. At least our buyers gets what they ordered in the best condition possible.

 

[6MMsteve]

every box I get from MIDWAY IS PERFECT NO DAMAGE

 

[carlsbad]

However, the problem is you are paying for shipping so ownership of the product transfers from Midway to you the moment it’s loaded on the truck, therefore, it’s on the customer.

As Larry Potterfield would say, “that’s the way it is”

I don't think you are correct here. Do you have a reference? I have always considered it to be the seller's responsibility to deliver it. --jerry

 

[geo.ulrich]

If you paid with a credit card you would have the option of contacting them as package is damaged..

 

[SG4247]

Interesting, that mods altered my title and removed “Midway”...

 

[Monte F]

every box I get from MIDWAY IS PERFECT NO DAMAGE

Same here, they always arrive in good condition.
Monte

 

[Alibaba]

I bought from midway 2000 Lapua Bullets and 6 mtm ammo boxes two of the ammo boxes were crack the green plastic was never inflated they were as flat as a pancake called midway spoke with customer service and they said to send them back and we will replace them on my dime for shipping them back.
It was cheaper to get them from Amazon.
I also bought a protektor bolt sheath from them they sent the wrong size I returned it to them for a credit and they credited my account minus 4.49 for shipping
I never paid for shipping since I always try to take advantage of free shipping.

I would not get nothing from Midway ever again.

With them it’s all about the money with his bull...t phrase.

 

[DaveTooley]

Heavy items have to be packaged securely. I ship a lot of barrels and barreled actions. There can be no room for the slightest amount of movement or there will be problems. Resolution of this is not on the buyer. It's on the shipper. Whether the shipper files an insurance claim really doesn't matter. From experience I know UPS is going to say it a packaging problem. It probably was. I would have securely taped the 5 boxes together and used a much smaller box, but then I'm not shipping thousands of packages a day and have time to think about it.
I would not accept bullets that had gone through that kind of abuse.

 

[NorCalMikie]

Glad it literally didn’t fall off the truck on its way!

You sure??

 

[shoot4fun]

I would never file a claim with UPS. Midway has a contract with UPS, not you. Midway can decide what to do. -Jerry

Spot on!
I bought a rifle for a friend from this forum and it had an "extra" barrel (the factory one). Seller shipped the rifle to my FFL and all was perfect. The other barrel shipped, via Fedex, to my home address. It showed delivered but to an address not even close to mine. I called that business and the guy there said he would give back to the Fedex driver the next day. Long story short, the barrel never got to me. Normally I would have had to just write it off because we all know that it is rare for a private shipper to ever be successful filing a claim with a shipper. Turns out it had been shipped thru the seller's commercial account (a very large company). He filed a claim and it was settled up in less than two weeks. The seller returned a fair amount to my friend and everyone was .

 

[Lone Hunter]

“UPS SUREPOST” uses parts of the USPS shipping system. That box got kicked, dropped, punted, run over, belted, dumped, stacked upon, rolled over and scanned 47 times by government machinery before it got to you. Glad it literally didn’t fall off the truck on its way!

How do you know it didn't fall off the truck before it got there? Sure does look like it did. LOL.. Believe your right too... I have watched UPS toss packages onto my front porch and take off running for the next delivery/toss. I know they are busy and time is money but I don't think I can treat other people's stuff that way. Have thought about sending the security video to UPS for their viewing pleasure but they don't have time to worry about the little people and their complaints.

 

[Alibaba]

If it wasn’t for us little people Midway or UPS won’t be in business.

 

[Rustytigwire]

Midway made right on my issue.
Email pics. phone call to customer service.
Done.
Midsouth and Graf packs more carefully than any.
ALL the commercial shippers can and will destroy the most well packed item.
That said it is the shippers responsibility to make a reasonable effort in secure packaging.
Hope maybe but do not expect the average person should be above average.
.

 

[fyrewall]

That strip of tape around the middle corner of the box sort of looks like UPS did a quick fix to seal up the corner so the contents would not tumble out. UPS might explain this failure as being a situation where heavy contents (lead bullets) were contained inside a cardboard container and that the cardboard container had inadequate strength to sustain stresses incurred by their industry compliant shipping methods. A look at the packaging certificate printed on the box might show that Midway exceeded box specs. Adequate padding like foam peanuts probably would have lessened the impact of shifting heavy stuff like boxes of bullets.

Whenever I ship heavy items I make my own shipping container using 1/2 inch OSB or plywood and secure the item inside the box so it won't move.

 

[Dusty Stevens]

They use that same box for every shipment. Must have got a deal on em

 

[Medic505]

I got a peek behind the curtain at Midway a couple years ago. The warehouse is something to behold. Here's a couple things I noticed. Lots of college age employees. Real humans that picked items from a shelf, placed into a plastic bucket that was moved from level to level via a conveyer. The last thing I noticed was this bucket/tub arriving at the boxing station where the computer told the employee what box to use and what it should weigh. From there it was placed in a UPS trailer.

I've had nothing but positive experiences from Midway. And Midsouth for that matter. I've received beat up packages from both, plus a few.

 

[Coyotefurharvester]

That packaging got wet and then dried, probably opened. Delivered to wrong address and left outside then returned to UPS? Often in my small town deliveries are actually made by postal personnel, have received UPS,Fed ex from certain vendors through post office, other sellers normal to the door.

 

[Ccrider]

They contract out for delivery drivers. So service is going to vary.
I prefer Brownell’s. They have excellent customer service. I have had one item arrived damaged. They had me send a picture, told me to keep the item and sent a replacement immediately.

 

[Tommie]

The box was damaged and re-taped. The carrier is to blame here.

 

[Shrek]

However, the problem is you are paying for shipping so ownership of the product transfers from Midway to you the moment it’s loaded on the truck, therefore, it’s on the customer.

As Larry Potterfield would say, “that’s the way it is”

This is completely incorrect ! You are Midway’s customer and Midway is UPS’s customer. I worked as a UPS driver for years and the UPS customer must file the complaint not the receiver. I can’t tell you how many times I had to tell people to call their shipper and that I could not help them.
There is a certain small percentage of packages that are damaged in shipping. I worked in a very large hub for years before I was a driver. One Christmas after a four hour sort shift I was working in “rewrap” as it is called. There were over a thousand packages to be either taped up , re boxed , or just thrown away and written up. I was talking to the distric manager at the end and commented on how many damages there were. He pointed out that we had just sorted 252,000 packages in a little over four hours and of the two thousand packages we were working on all but a couple hundred just needed a little tape. It really is an amazing system. Most of the damages were due to poor packaging. Sometimes really damp conditions will weaken all the boxes and there’s more damages. Lots of condensation during rainy weather weakens cardboard boxes.