Surprised at Dillon

[Poconolg]

I have had Dillon presses for over 40 years. I started with a 550 in 1984 and sold it in 2014 and got a 650. I also have a 900 shotshell loader. In all these years whenever I called because of a broken part they just sent it to me with no questions asked. It is not like that anymore. Yesterday I sent an e-mail about a broken part and they replied that I have to call them. I called and they wanted pictures of the broken part and asked me a lot of questions. It is a small part so after getting frustrated I said send me the part and I will pay for it. The part is a station 1 locater, it cant be more than a couple bucks. They finally said they will send it but now they have a new policy where you have to pay $5.00 postage for warranty parts. The charge for the parts don't bother me but the way I was treated on the phone does. It was like why did you break the part and now expect a new one. A very big change in the way I was treated over the last 40 years. I have not abused the warranty by trying to get extra parts. Has anyone else seen a change in Dillon?

 

[rwj]

Yes. I attribute it to others abusing their generosity. I’ve often wondered how some new/unused press parts showed up on eBay and similar selling sites… guessing Dillon is too!

 

[Kracken McGraw]

Yes. I attribute it to others abusing their generosity. I’ve often wondered how some new/unused press parts showed up on eBay and similar selling sites… guessing Dillon is too!

People like that are just a Theif.

 

[nakneker]

Dillon has always been 5 stars when it comes to customer service. If people are taking advantage of that and they now have their guard up that’s too bad. You can’t blame them and you have to hope they can continue to help their customers get their needs met. Sorry to hear of this.

 

[Janeau]

In todays world Dillon is doing the right thing. I blew up my motor on a large tumbler. They asked for pictures. They found out it was a CV2000 who had the life long warranty then. They send me a new motor and adapter plate for the CV2001. Free. This tumbler is 30 years old ! Cannot ask for better service and commitment. I love Dillon. After that, I purchased a 650 and a 1050. Best company ever.

 

[markm87]

I think I needed to send a pic of my bell crank plastic cube that cracked. I took it that they wanted to ID the right part. They sent me a pair at no cost in the mail.

 

[Electric B]

Simulator experience a few weeks ago

 

[1shot]

I've been using the same 550 since the late 80's. in that time I have worn out (not broken) two powder dispensers. I'm now on #3 and have yet to be charged for any of them. The gentleman on the phone says "Ohh, that measure is worn out, how about I send you the upgraded model at N/C if I would cover the shipping".
Obviously, I have nothing but praise for Dillon.

 

[searcher]

Yeah, my low primer beeper went south a while back and when I called, my experience was also unlike the only other prior time I needed a replacement part (over 25+ years). lots of questions about when I got the press, where I bought it, etc.. On one hand, I really don't blame them, as somebody could have picked up an abused press at the swap meet and now wants all new parts, etc.. On the other, when a legit part is needed from a legit customer, it would be nice if they had a database to reference or something. I'd think the whole lifetime warranty situation comes back to bite either the business owner or the added cost to the new customer. Tough deal.