@std7mag
How small?
Define quality. Compared to what?
Compared to its predecessor the C65 mini mak. 30x60 magnification. Wish you luck with your. Mine died at the beginning of the year.
Below are the details of the Celestron warranty for their optical products.
1.) This warranty is valid to U.S.A. and Canadian customers who have purchased this product from an authorized Celestron dealer in the U.S.A. or Canada.
2.) Celestron warrants most of its products to be free from defects in materials and workmanship for the product’s usable lifetime to the original owner.
3.) Celestron will repair or replace the product which, upon inspection by Celestron, is found to be defective in materials or workmanship and within the definitions of the limits described below.
4.) Celestron shall use reasonable efforts to repair or replace any binocular or spotting scope covered by this warranty within thirty calendar days of receipt. If it takes longer, the customer will be notified.
Between 15 & 20 years ago, I purchased a C65 mini mak spotting scope 30x60 magnification with the 65mm objective. This scope was only used for reading targets at the shooting range so I would not have to walk the 100 to 200 yards to save time verifying my shots during load development.
The scope looks brand new, like I just took it out of the box. It was never dropped or even bumped. Early this year I took it to the range. As I was taking it out of the Celestron carry bag, I heard a clunking sound. When I tried to line it up with the target, all I could see was black. It was not functioning.
I called customer service. They informed me that my model was a discontinued product.
If I could produce a sales receipt, they would replace it with the C70 mini mak spotting scope. They requested pictures of my scope, as further verification, which I e-mailed to them. Somewhere during the conversation, I mentioned I had mailed in the warranty card.
But, we never got past the first article of their warranty. If I could not produce a sales receipt, they could not honor the warranty. It seems since I did show proof that I owned a Celestron spotting scope, that they would at least sell me the C70 mini mak at a reduced price of 25%.
They never offered to inspect or repair the scope at any time during our conversations. They never even made the attempt to determine if it was repairable. All I was offered was the replacement scope.
How can they expect anyone to purchase another one of their products through their limited lifetime warranty by offering the same limited lifetime warranty is beyond me.
This is not a quality company to do business with....