fwiw, They did that when the late Dick Thomas, whom I counted as friend and a mentor, died during a Heart Transplant. I felt very hard at Leupold for changing the policy within days of Mr. Thomas's death until I got to know his son Chris... In retrospect I FULLY understand Leupold's decision to cut any dealings with that company WITHOUT Dick Thomas at the helm. I will only say that the apple fell a long way from the tree and likely rolled down the hill... Leupold was correct and a good judge of character, or lack thereof, in retrospect...
Not that ANY of this helps customers who have to go through the misery of dealing with denied warranty claims...
Regards, Matt.
Actually, it went a bit differently. I knew Dick well, and worked with him in defending a number of patient issues in optics - several with US Optics (premier won all of them).
Leupold began severing relations with Dick while he was still alive.
Leupold was taken over by investors, when the family sold controlling interest. This new group (who knew nothing about the shooting industry) made the decision to freeze Premier out of the relation with Leupold.
It all started with the Leupold 25x50 spotting scope.
Premier was THE major seller of the really neat little Leupold 25x50 spotting scope. They fitted the spotting scope with a mil-dot reticle (long before mil-dots were cool). Premier had built some very expensive tools to do it, and they made the reticles (which were not usable in any other scope).
Leupold decided to discontinue the scope, but never told Dick, so Dick put in an order for 500 of the spotting scopes, and Leupold told Dick that they were no longer available, but Leupold continued to sell the remaining inventory to other dealers around the country for another 8 or 9 months. Leupold should have told Dick of the plans to discontinue the scope and let dick have the option to purchase all remaining scopes.
This was the beginning of it - next, Leupold started refusing to sell parts to Premier, even though Premier was the ONLY approved repair station outside of Leupold.
Dick was alive through the whole thing, and was really disappointed in Leupold's change...
The whole nasty business is well documented in the archives of snipercountry.com