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Ryan Hunt @ Hunts Long Range
- Thread starter RickyK
- Start date
I am in the same boat. I ordered 300 hydroformed dasher on January 9. I emailed him a month ago but haven't got a reply. Hopefully it's not $480 down the drain...
I emailed him again last night. Hopefully he sees it.
Posted by Ryan on facebook
Hey guys
Unfortunately with the current situation and the way components are it has slowed our process down immensely. We are still working on brass and have been out of stock on the Lapua brass for the last 3 weeks. Another thing that’s is contributing is how we prime the cases with spent primers now and a new process that we are working on.
Unfortunately it is just the times we are in as an industry as a whole.
If you guys try to get a hold of me by email or otherwise and don’t receive and answer in 48 hours please try again as it has been missed or overlooked.
We are still a small shop with 1 other full time person and with the current influx of orders and request it is easy to get lost in the shuffle. Feel free to contact us on here or on our page and we will give any updates if possible
I hope this helps.
Thanks
Hey guys
Unfortunately with the current situation and the way components are it has slowed our process down immensely. We are still working on brass and have been out of stock on the Lapua brass for the last 3 weeks. Another thing that’s is contributing is how we prime the cases with spent primers now and a new process that we are working on.
Unfortunately it is just the times we are in as an industry as a whole.
If you guys try to get a hold of me by email or otherwise and don’t receive and answer in 48 hours please try again as it has been missed or overlooked.
We are still a small shop with 1 other full time person and with the current influx of orders and request it is easy to get lost in the shuffle. Feel free to contact us on here or on our page and we will give any updates if possible
I hope this helps.
Thanks
Find some 6br brass and send it to Djs he will fix you up
Ryan is a stand up guy. You will not get screwed.
DJ Gets it done and does a great job. Sides that he's a nice guy to deal with.
Bill
Bill
I think "bitching" is a bit of a stretch. The OP asked if anyone else has had the experience he's having with an order from Hunt's. I and another poster replied that we had the very same experience, i.e. long turnaround times, unresponsiveness to requests for information, and ultimately cancellation of the order. There was no suggestion that we lost any money, in fact my order was promptly cancelled and my money refunded. My response was factual - I waited 5 weeks without any communication whatever about the status of my order, in spite of numerous requests to Hunt's. In my mind, that's a poor business practice...nothing more, nothing less.I’m not gonna make excuses or assumptions but I am gonna tell you that Ryan Hunt will not screw you out of your money. He’s a stand up guy and very good at what he does. If he doesn’t have any brass he can’t provide you with hydroformed brass. Chances are he goes through more brass in a month than the people here bitching will go through in a lifetime.
He needs to tell folks if he doesn't have brass and answer his phone and emails nobody is bitching and if the OP was bitching he'd have every right too. A month of no comms is a no go to me I'll find someone who wants my business and will communicate with their customers.I’m not gonna make excuses or assumptions but I am gonna tell you that Ryan Hunt will not screw you out of your money. He’s a stand up guy and very good at what he does. If he doesn’t have any brass he can’t provide you with hydroformed brass. Chances are he goes through more brass in a month than the people here bitching will go through in a lifetime.
Yep, I'm not bitching about the long wait. That's the nature of the beast these days with anything firearms related. I do however think a little communication goes a long ways to satisfy customers. The post he made on facebook helps, but an email that actually came to me would be better. With that said, will I do business with him again? I don't know.
Ive been self employed at one time in my life and I am now a retired veterinarian. IK can tell you that call backs and informative calls can often keep you on the phone to 7 or 8 at night depending on what's going on. You miss calls sometimes, you sometimes just get tired.
In his defense I suspect he may have to sort tons of etrfice to find ones needing attention. His response on FB suggests that he's overwhelmed. Ride it out or find an alternative.
In his defense I suspect he may have to sort tons of etrfice to find ones needing attention. His response on FB suggests that he's overwhelmed. Ride it out or find an alternative.
I am currently having the same issue, no responses from emails, texts, phone calls or messages! I ordered 200 6brx in June and paid for it when I ordered it. I have sent emails and texts requesting a refund yet he still doesn’t reply. It’s been five months now, I think that I have been more than patient. If there is an issue no big deal but don’t ignore my messages.
drop_point
Silver $$ Contributor
Ryan isn't the kind of guy to cheat anyone. But he does owe customers good communication. The only time I've had business with him, he got my order to me quick and there was good communication. Good luck guys.
I’m not insinuating that he would cheat anyone but he doesn’t do much to boost customer confidence when he doesn’t reply to requests for information in regards to an outstanding order that has been payed for since June.Ryan isn't the kind of guy to cheat anyone. But he does owe customers good communication. The only time I've had business with him, he got my order to me quick and there was good communication. Good luck guys.
Ryan is a good guy. I am sure business volume got out of hand and he is trying very hard to catch up.
I also run a small business. It is not shooting related. When I get behind I spend more time working and less time on good customer service. I know it hurts me somewhat, but I also have to be able to work in order for things to get done. I only deal with about 30 calls a day and each invoice is in the $10k-$200k range. It takes me roughly 4-6 hrs per day to deal with phone and email. Imagine being in a business where each transaction is anywhere from a couple hundred to a few thousand. The volume of orders would be a massive amount more than mine.
When you overbook orders you feel like a failure and do everything in your power to get caught up. Ultimately, what happens is customers wait longer than they normally would. The patient ones get anxious and the impatient ones get pissed. The more behind you get the more time you spend dealing with pissed customers and the less work gets done. It becomes a self fulfilling prophesy.
I have done a fair amount of business with Ryan as well as several other gunsmiths. Ryan is a good guy and runs an honest business. The reality is that sometimes the owner of a business screws up and customers get upset. (It appears by reading the thread that the lack of communication and either some supply issues or labor shortages are the issue here.) We ultimately have to do what we can to right the wrong and take our lumps. We oftentimes are trying very hard to provide a good service and realize we screwed up. It hurts no one more than us as the business owner, as word of mouth (or internet) is everything in recent times.
In the end it often takes a lot of time and effort to fix even a small business mistake for a small shop. I'm not personally friends with Ryan, but I have never had a bad interaction with him. His communication is usually very good as well. His work is top notch.
Having said that, if there is someone else that you would rather do business with, I would not fault you. Dealing with a small company, especially when they are busy, is not the same as dealing with a large, well run company. The experience is not better or worse, it is just different. Some people prefer one over the other.
I'm certain Ryan will get things sorted out but it may take some time. No one is going to get permanently screwed out of their money. The other part that I have no idea about is the supply chain and how that could be effecting his business. It's a lot of stuff to manage for one or two people, especially if you accidentally overpromise a little bit while anticipating that things will go smoothly with no setbacks. Almost nothing in business goes smoothly with zero setbacks. It is just part of it.
I also run a small business. It is not shooting related. When I get behind I spend more time working and less time on good customer service. I know it hurts me somewhat, but I also have to be able to work in order for things to get done. I only deal with about 30 calls a day and each invoice is in the $10k-$200k range. It takes me roughly 4-6 hrs per day to deal with phone and email. Imagine being in a business where each transaction is anywhere from a couple hundred to a few thousand. The volume of orders would be a massive amount more than mine.
When you overbook orders you feel like a failure and do everything in your power to get caught up. Ultimately, what happens is customers wait longer than they normally would. The patient ones get anxious and the impatient ones get pissed. The more behind you get the more time you spend dealing with pissed customers and the less work gets done. It becomes a self fulfilling prophesy.
I have done a fair amount of business with Ryan as well as several other gunsmiths. Ryan is a good guy and runs an honest business. The reality is that sometimes the owner of a business screws up and customers get upset. (It appears by reading the thread that the lack of communication and either some supply issues or labor shortages are the issue here.) We ultimately have to do what we can to right the wrong and take our lumps. We oftentimes are trying very hard to provide a good service and realize we screwed up. It hurts no one more than us as the business owner, as word of mouth (or internet) is everything in recent times.
In the end it often takes a lot of time and effort to fix even a small business mistake for a small shop. I'm not personally friends with Ryan, but I have never had a bad interaction with him. His communication is usually very good as well. His work is top notch.
Having said that, if there is someone else that you would rather do business with, I would not fault you. Dealing with a small company, especially when they are busy, is not the same as dealing with a large, well run company. The experience is not better or worse, it is just different. Some people prefer one over the other.
I'm certain Ryan will get things sorted out but it may take some time. No one is going to get permanently screwed out of their money. The other part that I have no idea about is the supply chain and how that could be effecting his business. It's a lot of stuff to manage for one or two people, especially if you accidentally overpromise a little bit while anticipating that things will go smoothly with no setbacks. Almost nothing in business goes smoothly with zero setbacks. It is just part of it.
I don’t have a issue waiting for a product to be delivered. I know things get screwed up sometimes and it takes longer than it should. My big issue is that when I was able to contact him several weeks ago he told me that my brass was sitting on the bench in front of him ready to go and would be shipped that Friday or Monday which never happened. Since that time what contact I have had with him amounted to when I get back to the shop I’ll check into it and get right back with you which has never happened. Just this morning after posting on accurate Shooter last night he replied to one of my messages stating that the shop is closed until Monday, November 22 for Whitetail season, he says he will be in answering calls and emails Monday morning so let’s hope he follows through. Ryan has a good reputation in the shooting community which is why I ordered from him and I’m sure his product is outstanding but being honest to customers in my opinion is the most important part of a business. If there was a issue with my order and it got screwed up or delayed for some reason I would have no problem with him saying look I’m sorry but there’s been an issue and your order will be delayed a couple months. I would much rather know the truth than be strung along without any concrete answers. Hopefully this will all get sorted out quickly.Ryan is a good guy. I am sure business volume got out of hand and he is trying very hard to catch up.
I also run a small business. It is not shooting related. When I get behind I spend more time working and less time on good customer service. I know it hurts me somewhat, but I also have to be able to work in order for things to get done. I only deal with about 30 calls a day and each invoice is in the $10k-$200k range. It takes me roughly 4-6 hrs per day to deal with phone and email. Imagine being in a business where each transaction is anywhere from a couple hundred to a few thousand. The volume of orders would be a massive amount more than mine.
When you overbook orders you feel like a failure and do everything in your power to get caught up. Ultimately, what happens is customers wait longer than they normally would. The patient ones get anxious and the impatient ones get pissed. The more behind you get the more time you spend dealing with pissed customers and the less work gets done. It becomes a self fulfilling prophesy.
I have done a fair amount of business with Ryan as well as several other gunsmiths. Ryan is a good guy and runs an honest business. The reality is that sometimes the owner of a business screws up and customers get upset. (It appears by reading the thread that the lack of communication and either some supply issues or labor shortages are the issue here.) We ultimately have to do what we can to right the wrong and take our lumps. We oftentimes are trying very hard to provide a good service and realize we screwed up. It hurts no one more than us as the business owner, as word of mouth (or internet) is everything in recent times.
In the end it often takes a lot of time and effort to fix even a small business mistake for a small shop. I'm not personally friends with Ryan, but I have never had a bad interaction with him. His communication is usually very good as well. His work is top notch.
Having said that, if there is someone else that you would rather do business with, I would not fault you. Dealing with a small company, especially when they are busy, is not the same as dealing with a large, well run company. The experience is not better or worse, it is just different. Some people prefer one over the other.
I'm certain Ryan will get things sorted out but it may take some time. No one is going to get permanently screwed out of their money. The other part that I have no idea about is the supply chain and how that could be effecting his business. It's a lot of stuff to manage for one or two people, especially if you accidentally overpromise a little bit while anticipating that things will go smoothly with no setbacks. Almost nothing in business goes smoothly with zero setbacks. It is just part of it.
Given that additional info, I understand and agree completely. I hope HLR gets things sorted out for you quickly.I don’t have a issue waiting for a product to be delivered. I know things get screwed up sometimes and it takes longer than it should. My big issue is that when I was able to contact him several weeks ago he told me that my brass was sitting on the bench in front of him ready to go and would be shipped that Friday or Monday which never happened. Since that time what contact I have had with him amounted to when I get back to the shop I’ll check into it and get right back with you which has never happened. Just this morning after posting on accurate Shooter last night he replied to one of my messages stating that the shop is closed until Monday, November 22 for Whitetail season, he says he will be in answering calls and emails Monday morning so let’s hope he follows through. Ryan has a good reputation in the shooting community which is why I ordered from him and I’m sure his product is outstanding but being honest to customers in my opinion is the most important part of a business. If there was a issue with my order and it got screwed up or delayed for some reason I would have no problem with him saying look I’m sorry but there’s been an issue and your order will be delayed a couple months. I would much rather know the truth than be strung along without any concrete answers. Hopefully this will all get sorted out quickly.
I've been waiting on an order since last feb
told Ryan at te time send me what you have in stock and ship the rest when you have it
He stated he should have the rest in soon and didn't want to split the order in two
so hopefully he still has my berger 85.5 bullets that he had then and still waiting on the SK 22
which I agree is beyond his control
but he doesn't answer his phone much and I've never gotten a response to any email inquiry
so if I can ever get hold of him he can ship the Bergers and cancel the SK 22 rest due lack of comunicatioin OR he can cancel it all !
told Ryan at te time send me what you have in stock and ship the rest when you have it
He stated he should have the rest in soon and didn't want to split the order in two
so hopefully he still has my berger 85.5 bullets that he had then and still waiting on the SK 22
which I agree is beyond his control
but he doesn't answer his phone much and I've never gotten a response to any email inquiry
so if I can ever get hold of him he can ship the Bergers and cancel the SK 22 rest due lack of comunicatioin OR he can cancel it all !
I have recently filed a dispute with my credit card company, after many attempts to reach him by email, text and phone I felt I had no other option. I know everyone says that Ryan is a good guy to deal with but my experience has not been good by any stretch. I’m not sure what he has going on but I will not do business with someone that will not at least return a text or email nor will I recommend him to anyone else asking about hydro formed brass. My advice is to stay clear of HLR.
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