Rifle Basix customer service A1++

[Baddog0302]

Sometimes I get so involved in the details of a project or the hunt for something that I forgot to do a lot of things. This is the case with Clay at Rifle Basix and his customer service.
I had been having trouble with my Savage cocking after I extracted a fired round. I called , and told Clay my problem, and to make this short, he sent me a complete new trigger with an extra spring, that he thought was my problem, with instructions to install the new trigger and just return the old one.
That is customer service at it's best.

 

[fourpower]

Sometimes I get so involved in the details of a project or the hunt for something that I forgot to do a lot of things. This is the case with Clay at Rifle Basix and his customer service.
I had been having trouble with my Savage cocking after I extracted a fired round. I called , and told Clay my problem, and to make this short, he sent me a complete new trigger with an extra spring, that he thought was my problem, with instructions to install the new trigger and just return the old one.
That is customer service at it's best.

you are right the customer service at basix is great as are their triggers. I couldn't find any one that had one in stock so I called clay and he sent me one out the same day. man I loved that trigger and I now have them in all my guns. clay is a great guy.

 

[nmkid]

I just called him yesterday as I wanted to lighten up my Basix up a little more. He answered and ran me through the whole process. I told him I was putting his instructions on paper so I wouldn't forget. He says, "if you have any more problems or questions, call me". Nice guy, you feel like you are talking to an old friend. I now have 3 of his triggers and wouldn't hesitate to buy another. Are they the best? Probably not but, well worth the money. What is the best?? If your trigger is smooth and breaks cleanly what else do you need?

 

[centershot]

+1. He exchanged a trigger that had creep in it. Great service!