Recent Leupold warranty support

[dgeesaman]

I have an older Leupold 6.5-20x40 EFR and the adjustable objective isn’t rotating as it should - the band with the distance numbers moves independently. If I had to guess, the o-rings have gotten dry and stiff making the AO stubborn to rotate and that caused the numerical ring set screws to shear off.

I’m hopeful that Leupold can fix it but I’m concerned they won’t make an effort anymore. I’d like to hear your recent experiences.

 

[Albany Mountain]

If they can't, they will replace it.

 

[fkimble@charter.net]

That scope was made up until a couple years ago, and it's not a low end model. Surely they can still repair them! I hope so, I picked up two when I saw they were being discontinued.

Just took a quick look at their website, they still list a EFR scope, VX-3HD 6.5-20x40 EFR CDS-T Diamond model 182666, so you should be in good shape.

Frank

 

[ben-o]

I just got a scope back from warranty service today. It’s a VX-III 2.5-8x36, i think about 20 years old. It wasn’t holding zero or tracking correctly. They replaced the complete erector system, springs, dials, etc. I haven’t tested it yet, but so far I’m satisfied with their effort to make it right. The whole process took 6-7 weeks.

 

[freebird22/250]

It's a hit or miss with them, if they have the parts left in inventory to fix your scope.

 

[Sleepyhollow]

Just send one back last month. They called me told me they could not fix mine so the offer 48% a new one. I ask if I could used that discount towards a spotting scope instead and they said no scope only. The scope I wanted was 2 yr backorder

 

[SteveOak]

Just send one back last month. They called me told me they could not fix mine so the offer 48% a new one. I ask if I could used that discount towards a spotting scope instead and they said no scope only. The scope I wanted was 2 yr backorder

That is pretty slimy. They are basically forcing you to buy a more expensive version of what you have, albeit at cost.

 

[Sleepyhollow]

That is pretty slimy. They are basically forcing you to buy a more expensive version of what you have, albeit at cost.

Yeah I wasn't real happy about the deal

 

[SteveOak]

So you have the cost differance between the 52% cost of the new scope, plus whatever you had in the old scope. That is not a

"WHILE OTHER COMPANIES WARRANTY FAILURE, WE GUARANTEE PERFORMANCE FOR LIFE."​

"This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Sounds like it is time to contact your state's attorney general.

 

[Eagle Six]

Just send one back last month. They called me told me they could not fix mine so the offer 48% a new one. I ask if I could used that discount towards a spotting scope instead and they said no scope only. The scope I wanted was 2 yr backorder

Humm.....48%, seems about right for their mark-up on scopes, so they haven't lost anything. When you filled out the form to get an RMA, which included your complaint they could have told you then they didn't have the parts to fix it. I have an old scope I returned a while back which will be delivered this Thursday. Hopefully they have fixed it.

 

[SteveOak]

I just sent one in. They asked for agreement to send a replacement, not a half assed makeup.

 

[Eagle Six]

Humm.....48%, seems about right for their mark-up on scopes, so they haven't lost anything. When you filled out the form to get an RMA, which included your complaint they could have told you then they didn't have the parts to fix it. I have an old scope I returned a while back which will be delivered this Thursday. Hopefully they have fixed it.

Received my scope today back from Leupold service. It looks good and I'm pleased with the service invoice stated work they performed. Also they fulfilled their promised time frame. Will mount it up and test it in a few weeks if the weather changes for the better. It's nice to have the old M3 back like putting on a pair of old broken boots. If it works as new, that is better than a replacement which I didn't want.

 

[Larry Koch]

I thought Leupold just sold hats and shirts? When did they get into the optic business?.

 

[nettle]

After a long struggle the started making rifle scopes in 1947 and haven't stopped since.

An Official Journal Of The NRA | 10 Things You Didn't Know About Leupold

In the century or so since its founding—not as an optics company, mind you, but we'll get to that in a minute—Leupold & Stevens, often referred to simply as Leupold, has provided riflescopes to hunters, shooters and the entirety of the United States military. There's no real shortage of things...

www.americanhunter.org

 

[jackieschmidt]

I thought Leupold just sold hats and shirts? When did they get into the optic business?.

 

[angus]

I had a first generation Delta Pro that the locking screws stripped out. I sent it in for repair. They told me that they no longer repaired that model, so they sent me a new current model free of charge.

 

[1813benny]

I sent my daughter’s FX- III in for repair about 3-4 months ago. They had it repaired and back to me in about 5 weeks.

It will never go on any of our match rifles again. It crapped out on the second target of the scope phases of a 4 day prone match so it cannot be trusted even after being repaired by Leupold. It was purchased new was used less than 6 times before it went toes up.

Bought another Sightron to replace it.

 

[qldreloader]

I wish the "lifetime warranties" would become a thing of the past. It makes manufacturers factor replacement costs into pricing so you pay a lot more than the scope is worth. It's like forcing people to buy insurance. What is a scopes "lifetime" anyway? Is it for the life of the company?

I'd much prefer to be able to buy a scope with a fixed warranty period at lower cost. For example a Vortex Viper PST Gen 2 5-25×50 is close to $AUD2000 here in Australia right now. A huge part of that would be the cost of the lifetime warranty. No product lasts forever and yet these warranties promise that. It makes goods very expensive.

 

[fkimble@charter.net]

For the price of better scopes, I would only buy one with a lifetime warranty and I'm 72 years old! I treat my scopes very gently. A limited warranty, 3,5 even 10 years wouldn't cut it. Even if they said they could be repaired for a price, as models change parts would no longer be available which is the case today with a lot of the good oldies. While getting a new scope via warranty thats not exactly what I had or wanted is a lot better than having to trash can your old scope. You can always sell the new one and buy whats available.

Frank

 

[qldreloader]

Schmidt and Bender offer a 10 year warranty and guaranteed parts availability for 20 years. They know they won't be wearing the cost of replacing scopes that have spent a decade in service and the buyer knows they have a serviceable product for 20 years minimum. The high price of the scopes is because of the quality and performance - not warranty.

The high price of other scopes is because of the warranty. I'd just prefer to be paying for quality instead of paying for the manufacturer to replace some bloke's scope when he drove his car over it and all that sort of thing. Everyone is different and has their own priorities. Perhaps manufacturers could offer lesser warranties and lower prices as an option. Let the customer decide.