david12601
Gold $$ Contributor
Big thank you to a good company and company rep Wayne for help with a shell holder problem.....all is good now
Good to see the new owner is into CS.. Tommy McBig thank you to a good company and company rep Wayne for help with a shell holder problem.....all is good now
Amen! Business schools should study them.Last year I needed a shell holder that fit a 22 Hornet. I couldn't get there website to let me order it, so I emailed describing the problem I had ordering. I got a fast response asking for my address as they were going to ship one free.
I bought a used RCBS Junior press off Ebay cheap without a handle. But the newer handles are a different thread size. I contacted them thinking I could order a new handle, but they didn't have any. So they took my old block and reported and rethreaded it for the new handle threads.
Great service.
RCBS and Redding should be poster people for good service.
Exactly my experience and they mailed the parts to the UK, all FOC. I've since bought more RCBS products so good customer service definitely pays off.Yes agree top shelf service. I've had several small plastic press parts break and when contact to buy replacements they have always send new ones and would not accept my desire to pay. I hope their new owner doesn't muck up a fantastic company, both in products and in service !!
I agree with you on selling powder being profitable. However, if you've notices many major online retailers of powder and having no haz mat or free shipping days lately. The really popular stuff like H4895 is tough to get, but the not so popular powder is available.I would imagine it pays for Hodgdon to keep RCBS rolling now that they own them, I think selling powder to us is a profitable business.