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That's how they take care of their customers.They said “No charge” I said I’d gladly pay. They wouldn’t take money.
A lot of this isn’t pure altruism. It costs more money to invoice you for the parts you need than the retail cost of the part. So it’s better to just give you the part as a part of customer service (which is a deductible expense) than rack up costs in invoicing and bank fees for (essentially) nickel in profits.