RCBS Contact

[BULLET 05]

I have tried to call RCBS and ask a question. I have tried to call 2 different times on 2 different days. I waited on hold for almost a hour the first time. I gave up and called back today. I have been on hold for several minutes again with nothing more than music and a recoding of someone telling me how important my call was to them. Anyone know what might be going on?

 

[CJ6]

They are on Pacific time so that may be an issue, depending what time you called and from where.

 

[M-61]

Try an email. RCBS lives to support customers.

 

[BULLET 05]

They are on Pacific time so that may be an issue, depending what time you called and from where.

yesterday at 3pm eastern time. I have been on hold today as I type since before 1:00pm eastern.

 

[BULLET 05]

Update: Well apparently someone at RCBS was monitoring this web site. I just had someone pick up my phone call. Just as the last time I reached out to them when I was just starting into reloading back in 2014. They were very helpful and took care of my issues. I just wished they had a few more folks to take phone calls.

 

[Dusty Stevens]

I had to finally send them an email after trying to call for a long time. And the resolution i got must be a new thing cause its not the stellar service you always hear about

 

[Ernest T]

They didn't answer the phone, but I got a recording telling me to leave my name and number and they'd call me back ASAP. It took over an hour, but they called and were very helpful once I got to speak to a person.

They followed up via email and I used this email address to contact them.

rcbs.tech@vistaoutdoor.com

 

[Daddymac]

I have not had any dealings with RCBS customer service in the last four or five years, but I have called many times over the last forty years. My experience was always the same, getting someone on the phone was a pain but the service was outstanding.

 

[SEM]

I used to stop by when I was in Oroville it was great they would go out back and get whatever part I needed and only cost me a smile, Still great service considering everything else

 

[PhilC]

Purchased a Pro Melt 2 a month or so ago and it had problems right out of the box. Used the email option off the website, submitted, got a reply that it might take 7 - 10 days for a reply. After 10days and no response, I called. I'm in the same time zone and was able to speak to a customer service rep within minutes. They shipped a replacement Pro Melt 2 the next day and included a shipping label for the defective one, which I returned in the same box. Good example of why I have more RCBS equipment than any other.

 

[Brians356]

Depending on the question, someone might try calling Huntington Die Specialties re: RCBS products:

Huntington Die Specialties

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[dannyjbiggs]

I used to stop by when I was in Oroville it was great they would go out back and get whatever part I needed and only cost me a smile, Still great service considering everything else

Like you say. Back in 2002 the motor went out on my RCBS Power Trim Pro. Sight-seeing as well, I drove up to Oroville from Sonoma. While they were replacing the motor at no charge, they gave me a good tour of their facility and RCBS history.

 

[SEM]

those were the days, 2002 seems like yesterday LOL

 

[Dusty Stevens]

I broke a handle on my old rockchucker while moving. After trying to contact them for a long time they finally told me it would be like $26 plus $12 shipping and would be a few months. Still dont have that handle

 

[M-61]

I broke a handle on my old rockchucker while moving. After trying to contact them for a long time they finally told me it would be like $26 plus $12 shipping and would be a few months. Still dont have that handle

Nothing in this post is good nor typically RCBS service. Something is wrong.
I have a friend at RCBS and I will reach out to him to find out what’s happening there.

 

[muleystalker]

Depending on the question, someone might try calling Huntington Die Specialties re: RCBS products:

Huntington Die Specialties

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This Is what I had to do and it was just like the old days before they sold.

 

[PhilC]

I broke a handle on my old rockchucker while moving. After trying to contact them for a long time they finally told me it would be like $26 plus $12 shipping and would be a few months. Still dont have that handle

Bought a nice used original RC (one with nuts on the linkage vs c-clips) that was missing the handle nut when it arrived. Called RCBS to purchase a replacement and even after explaining I was not the original owner, the customer service rep said they would send me one free - in my mail box 5days later.

 

[Brians356]

I broke a handle on my old rockchucker while moving. After trying to contact them for a long time they finally told me it would be like $26 plus $12 shipping and would be a few months. Still dont have that handle

I'd have thought you'd have made one for yourself by now.
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[Dusty Stevens]

I'd have thought you'd have made one for yourself by now.
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I did but it bent. I have other presses im not worried about it. Lyman takes care of stuff pretty well

 

[Murray Brook]

A few years back I lost my scale pan for my RCBS scale. Got in touch with them and told them I wanted to purchase a pan because I lost mine. Told me they would get back to me. Appx 2 weeks later a pan arrived in the mail. Free of charge. Can't complain about that.