I have always used and thought very highly of Leupold products and have never had need to return anything. I had a pair of 10 x 42 binoculars that I was very happy with. I loaned them to a friend and his Mastiff decided to chew on them. The rubber cups that screw in and out were destroyed and there were some bite marks on the body. He sent them back to Leupold hoping they would be able to repair them. We were surprised when the package arrived with a brand new pair. This contrasts to my $270.00 pair of Costa Del Mar sunglasses that my Lab chewed on. They charged me $160.00 for repairs which I thought was pretty c s considering the cost of the glasses. I give high marks to Leupold for their quality and customer service.