Anyone have a phone number for them? I sent my scale back , they got it on the 17th of July according to the tracking number but I haven't heard a word from them. I thought they had a 2 day turn around. I tried their web site and looked over the paper work I got with the scale but I can't find a number anywhere. Thank you, Alan
My Weigh scale
- Thread starter ARshuter
- Start date
hmcsr
Gold $$ Contributor
This is from their web page in FAQ.
I want to call you, what is your Phone Number?
Over our many years of supporting our scale, we learned that the best support can be given via email / web. This is because having clear instructions in writing is much simpler to follow - and easier to print then speaking with a technician. Therefore we strongly urge you to contact us via contact form. However if you need to speak with us our USA Customer Service center is open Monday through Friday from 10am to 4pm Pacific Time. Our support phone number is (602) 253-2214 BUT PLEASE - PLEASE CONTACT US VIA EMAIL FIRST - We provide much faster and higher quality support via Email because our tech support staff is often busy helping people who don't have access to the world wide web. The most frequent phone call we get from non web users is "how do I change my batteries" or "can you read me the manual"- those calls tie up our staff and make it difficult for us to handle many 'real' support phone calls - so we ask you if possible to please contact us via Email. We handle hundreds of general, support and special application type questions each day.
I want to call you, what is your Phone Number?
Over our many years of supporting our scale, we learned that the best support can be given via email / web. This is because having clear instructions in writing is much simpler to follow - and easier to print then speaking with a technician. Therefore we strongly urge you to contact us via contact form. However if you need to speak with us our USA Customer Service center is open Monday through Friday from 10am to 4pm Pacific Time. Our support phone number is (602) 253-2214 BUT PLEASE - PLEASE CONTACT US VIA EMAIL FIRST - We provide much faster and higher quality support via Email because our tech support staff is often busy helping people who don't have access to the world wide web. The most frequent phone call we get from non web users is "how do I change my batteries" or "can you read me the manual"- those calls tie up our staff and make it difficult for us to handle many 'real' support phone calls - so we ask you if possible to please contact us via Email. We handle hundreds of general, support and special application type questions each day.
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