• This Forum is for adults 18 years of age or over. By continuing to use this Forum you are confirming that you are 18 or older. No content shall be viewed by any person under 18 in California.

MSC customer experiance

Alex Wheeler

Site $$ Sponsor
Probably should have posted this a long time ago. Too often you only hear the negatives. I bought a lathe from MSC maybe 4-5 years ago?? Anyways, I got it and when I checked everything it was not cutting a consistent thread helix. I measured up the lead screw and that was not the issue. Most likely it was one gear that was the issue, but not a simple thing to check. After a few calls they decided to just send me a new lathe. Keep in mind they ship from Ga. and I was in Mt. They also told me they just donate those returned machines to machine shop schools. So it was a total loss for them. My new lathe has been great and I cant even nit pick it. I bought a new mill from them because of that experience, years later the salesman remembered me and even gave me a break on the mill. Excellent company to deal with.
 
Probably should have posted this a long time ago. Too often you only hear the negatives. I bought a lathe from MSC maybe 4-5 years ago?? Anyways, I got it and when I checked everything it was not cutting a consistent thread helix. I measured up the lead screw and that was not the issue. Most likely it was one gear that was the issue, but not a simple thing to check. After a few calls they decided to just send me a new lathe. Keep in mind they ship from Ga. and I was in Mt. They also told me they just donate those returned machines to machine shop schools. So it was a total loss for them. My new lathe has been great and I cant even nit pick it. I bought a new mill from them because of that experience, years later the salesman remembered me and even gave me a break on the mill. Excellent company to deal with.
What model lathe did you purchase?
 
We spend over $1 mil with MSC a year. We seem to get new sales reps every year, but generally they are fairly decent. Your rep can give you better pricing, get to know them. I warranty tools through them, both shop & personal. Very nice rather than having to send something in or wait on the truck.
 
MSC is in my favorites. I order from them monthly! Good prices and great selection.
 

Upgrades & Donations

This Forum's expenses are primarily paid by member contributions. You can upgrade your Forum membership in seconds. Gold and Silver members get unlimited FREE classifieds for one year. Gold members can upload custom avatars.


Click Upgrade Membership Button ABOVE to get Gold or Silver Status.

You can also donate any amount, large or small, with the button below. Include your Forum Name in the PayPal Notes field.


To DONATE by CHECK, or make a recurring donation, CLICK HERE to learn how.

Forum statistics

Threads
165,941
Messages
2,206,631
Members
79,220
Latest member
Sccrcut8
Back
Top