Lousy customer service Frankford Arsenal!

[Marplot]

I got a Frankford perfect primer seater tool. Dropped it and broke off the nib on the primer tray.I can't find a replacement tray. Zero response from Frankford to get a replacement. Too late to return the tool. But NEVER buy anything from Frankford! BEWARE!

RCBS has a "Universal Replacement tray." On order coming from Amazon.

 

[bozo699]

I got a Frankford perfect primer seater tool. Dropped it and broke off the nib on the primer tray.I can't find a replacement tray. Zero response from Frankford to get a replacement. Too late to return the tool. But NEVER buy anything from Frankford! BEWARE!

RCBS has a "Universal Replacement tray." On order coming from Amazon.

How long have you been waiting for a response?
Wayne

 

[Marplot]

How long have you been waiting for a response?
Wayne

Two weeks.

 

[bozo699]

Two weeks.

That’s definitely long enough
Wayne

 

[Marplot]

That’s definitely long enough
Wayne

The tool works well, but it is now useless. $75 bucks down the drain.

 

[bozo699]

The tool works well, but it is now useless. $75 bucks down the drain.

I understand, you just missed a nice K&M on here I think it sold yesterday. If you haven’t already bought the rcbs I wouldn’t . If you want a nice hand primer that works and is accurate buy a Sinclair, 21st century or a K&M
Wayne

 

[urbanrifleman]

I got a Frankford perfect primer seater tool. Dropped it and broke off the nib on the primer tray.I can't find a replacement tray. Zero response from Frankford to get a replacement. Too late to return the tool. But NEVER buy anything from Frankford! BEWARE!

RCBS has a "Universal Replacement tray." On order coming from Amazon.

How did you contact them? They answer the phone.

 

[Lefty Trigger]

The RCBS tray works just fine. I'm using one with mine because the Frankford don't "flip" them worth a crap either.

 

[Marplot]

How did you contact them? They answer the phone.
View attachment 1564274

I called and was on forever hold. Finally reached and they said they do not have replacement trays for sale.

 

[HTSmith]

My experience has been a bit different. I ordered one about 18 months ago and the tray had some sort of glue on it that wouldn't allow the primers to feed correctly. It wouldn't wash off. I called the customer service number and got a new tray in the mail in less than a week. I liked the first one so well that I bought another--one for large primers and one for small so I wouldn't have to change it each time. Just my experience.

 

[Marplot]

The RCBS tray works just fine. I'm using one with mine because the Frankford don't "flip" them worth a crap either.

Very good news! I have one coming from Amazon. The tool works well, but will not buy anything from FA ever again!

 

[Marplot]

My experience has been a bit different. I ordered one about 18 months ago and the tray had some sort of glue on it that wouldn't allow the primers to feed correctly. It wouldn't wash off. I called the customer service number and got a new tray in the mail in less than a week. I liked the first one so well that I bought another--one for large primers and one for small so I wouldn't have to change it each time. Just my experience.

You must have gotten a good rep. If I had gotten the same person, I would be a customer for FA. But now I am an "Avenging Angel!' I don't normally complain, but this is fresh in my life!

Thank you all for your support. I am now going on the side.

 

[urbanrifleman]

I called and was on forever hold. Finally reached and they said they do not have replacement trays for sale.

Sounds like you called them and they answered the phone. I'm not sure what the whole two weeks thing was about. It took me 30 seconds to find the number.

You must have gotten a good rep. If I had gotten the same person, I would be a customer for FA. But now I am an "Avenging Angel!' I don't normally complain, but this is fresh in my life!

Thank you all for your support. I am now going on the side.

Avenging for what? You were complaining about waiting two weeks, then you got the number and called them and they answered the phone.

 

[SVT_Tactical]

I have had nothing but great service from FA when needed. I call the number and normal am talking within a minute or two to someone. Always resolved my issue or sent me the replacement parts free. Hate you got a sour taste about them but I'd give them a call instead of waiting on an email. They have great products and great service in my experience but I know that it wasn't yours.

 

[Ledd Slinger]

I had great service. Bought the Wheeler T-handle Allen and Torx set. Wheeler products is under the same company as FA - “Battenfield Technologies”.

There were two 1/8” Allen head T-handles in the set so that meant I was missing one of the sizes in the set. Called them, got a rep on the phone quickly, asked them if they could send me the in T-handle I was missing and said they would get it out right away free of charge. 3 days later I had a big box on the porch. Opened it up and it was an entire new T-handle set! So now I had two sets for the price of one. Of course my original set still had a duplicate size so not fully complete, but I was extremely happy with the customer service.

PS: The FA platinum hand priming tool is excellent. I’ve had a few different hand priming tools in my day and the FA kit is great. WAY better than the RCBS tool.

 

[pertnear]

The spring on my PLATINUM SERIES PRIMER POCKET SWAGER suddenly broke in early April this year. I requested to BUY a new spring. I've been sending them an email every few weeks for a status report. I've been getting the run-around about it not being in stock until next month, next month,..... Last response from them: "Unfortunately the Swaggers have been delayed until most likely some time in the fall, most likely September." I've had such good luck with other reloading vendors & their customer service, I have to say FA is "out" from now on for me.

 

[jelenko]

Sounds like you called them and they answered the phone. I'm not sure what the whole two weeks thing was about. It took me 30 seconds to find the number.


Avenging for what? You were complaining about waiting two weeks, then you got the number and called them and they answered the phone.

I think the OP is concerned that FA won't sell/provide a replacement primer tray for the one that got broken.

 

[Lefty Trigger]

Very good news! I have one coming from Amazon. The tool works well, but will not buy anything from FA ever again!

Just an FYI, the Lee priming shell holders fit the FA tool and hold the brass better. I had some issues with 9mm pushing out the FA shell holder.

 

[Just Say Moe]

I got a Frankford perfect primer seater tool. Dropped it and broke off the nib on the primer tray.I can't find a replacement tray. Zero response from Frankford to get a replacement. Too late to return the tool. But NEVER buy anything from Frankford! BEWARE!

RCBS has a "Universal Replacement tray." On order coming from Amazon.

I dropped and broke mine also. I super glued the nib back on and used it until they sent me a new one. I called and spoke to a rep immediately and got it within a week. Sorry you had the trouble. I'm keeping my glued one in case my clumsy self does it again.....

 

[drop_point]

I've used FA customer service multiple times with good results. Did their email possible end up in your junk mail bin? Did you try calling them?