shortgrass
Silver $$ Contributor
I thought I'd post this as I see lots of whinning and whimpering about being able to contact suppliers by phone or e-mail. Last week I packaged up a Jewell Trigger, brought to me by a customer, that had been dropped. It had a broken trigger lever (the part your finger would contact when firing). I shipped it to Jewell via USPS Priority Mail as I have a "Click & Ship" on-line account. I included a short and to the point note, on my letterhead, and payment info, as this wasn't a warranty repair. UPS dropped it off today, fixed! There are just not enough hours in the day to answer all the phone calls and e-mails that are coming to these businesses with questions. I didn't care how long it took, I just knew it needed to be done and they were the only ones that could do it! I feel I got the great turn around because I didn't bother them with "how long" or "how much" just gave 'um what they needed to get it done. Might be a lesson here.