Hornady Warranty service.

[NorCalMikie]

Stuck a case in a Hornady die. :-[ Destroyed the decapping pin rod getting it out.
Picked up the phone and called Hornady. Within 5 minutes, got an email that the needed replacement parts were on the way "no charge". More than I expected but nice to know that they're there when you need them.
And it wasn't even a "Warranty Issue". Super good folks to deal with. A++ all the way. 8) 8)

 

[jonbearman]

In todays environment,thats a breath of fresh air.

 

[Keith Glasscock]

Gotta admit, their warranty is second to none.

 

[CJ6]

FYI Redding and RCBS have/will do the same. BTDT........

 

[NorCalMikie]

I've also had dealings with RCBS. They never let me pay for damageed parts. Got nothing to do with "Warranty Coverage", they just won't take my $$. Another "First Class" outfit.
I guess that's why I keep going back.
Hornady and RCBS? First class all the way. 8)

 

[markm87]

Was this a Hornady One Shot incident?

 

[Keith Glasscock]

I've used one shot for years and never stuck a case.

On the other hand, I finally tried Imperial and I like it a lot. For the price and ease of use, I'm sticking with Imperial for now.

 

[NorCalMikie]

No Hornady "One Shot" for me. Just didn't get enough Imperial on the case and though I had it covered. Worst part? I stuck "TWO"! :-[
Two steps back, got my $hit together and did another 25 or 30 with no issues. First time in a looong time and it probably won't be the last. ;D

 

[Chuckmaster]

I have actually bought a secondhand RCBS Rockchucker press kit and called RCBS for a replacement handle a primer catcher dustcap for the powder mill and other bits and pieces to spruce it up to sell and they sent everything free charge.
I have a lock n load AP system but haven't had a need to try theirwarrenty yet.

 

[1holeaddict]

I have to say i have dealt with Hornady on several occasions and also Rcbs and Redding. All 3 were great with quick delivery time and no charges. I used a brand new Forster 308 die and stuck the first case i ran thru it then the second and the third. When i called them they said to leave the stuck case in the die. Several days later i got the call that they needed my credit card # so they could charge me to remove the case and for return shipping. The techs explanation was i was using sub standard lube. I have been using the same lube for years without a single stuck case. Here is the best one . I get the die back and for my satisfaction i began sizing the same lot of brass and the same lube and no stuck cases!!! HMMM kinda makes a guy wonder what was the real problem with the die and what die they do and not tell me JMO.