Giraud Tool Co. - stellar customer service

[Ahhnother8]

A bearing froze up on a 20+- year old Giraud trimmer. I shipped it to them and it made a trip from CA to TX and then back to CA in 6 days. And there was no invoice for the repair. It's typically choose any two of the following: Fast / Cheap / High Quality. They achieved all three. Thanks go out to them and the many others who support our hobby.

 

[mongo chicago]

They are great!!! My trimmer got damaged in a move and Giraud fixed it fast and free.

 

[m1jeff]

Same experience, Doug is good people

 

[bobke]

I’m at the front end of my work with Giraud trimmer, but the customer service experience from start to receipt was excellent, and it’s exceeded my expectations in actual use. Highly recommend the crew at Giraud.

 

[55fairlane]

I must be the odd man out, took them weeks to ship my order, I get it, the bearing is way loose and there red loc-tite dripping out of it, had a small exchange of ideas on the phone....they replaced it....I think the replacement is also junk.....

Glad you all had a positive experience with them

 

[Shooter13]

I must be the odd man out, took them weeks to ship my order, I get it, the bearing is way loose and there red loc-tite dripping out of it, had a small exchange of ideas on the phone....they replaced it....I think the replacement is also junk.....

Glad you all had a positive experience with them

Humm, they tell you up front there is a lead time from order to shipping and I have one , just looking at it you can certainly tell it is not junk. Someone is looking to buy one in the for sale section, maybe you should let yours go. JAT

 

[markm87]

Good to hear. My Giraud was one of the best investments I ever made. A little sting on the original price, but well worth it over the long haul.

 

[markm87]

And now my unit is making a loud noise... Probably a bearing too. Just emailed Giraud. I have to admit I'll have anxiety with the unit out of the house. I run it at least once per week.

 

[ctrickett]

Doug is good people

 

[markm87]

I have separation anxiety as I sent my unit back for a bearing replacement. Doug had the good idea of removing the gold cutting module rather than freight the entire unit back.

I can't wait to be back up and cutting!

 

[BartsBullets]

They are Awesome. Had the same thing happen to me and had the same experience you did.

 

[markm87]

Man! I already have my unit back. Showed up the day before Thanksgiving. So awesome. I was sure I'd sent it in too late to beat the holiday shut down. So pleased.

 

[rebs]

How well does the one you mount in a drill work?