Garmin Xero C1 issue where Shotview will only connect once

[jxb]

I have this issue on a couple different Android v15 devices (phone and tablet), same Xero C1 unit and yes shotview app is current and firmware on the unit is current version.

This is a recent issue for me after one of the Shotview updates or possibly a recent Android update. I really have no idea which it is, I used AI to narrow it down and find a reliable workaround.

Issue: app will connect, add, and sync with the unit fine on initial add and reconnect if the unit is power cycled or connectivity cycled. However if the app is closed then the Android device will bluetooth connect with the Xero, but Shotview app doesn't recognize the connection so of course cannot sync. The work around is shown below and confirmed to work on both my Android devices. I also reported it to Garmin and sent the workaround.

ShotView app’s BLE session handling is broken:

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Workflow (edit: these five steps are the workaround for the issue)​

1. ShotView: Remove the device (Xero pairing)
   Prompt: When asked, also remove it from Android Bluetooth. (this step confirmed as optional)
2. Chronograph: Disable connectivity (turn Bluetooth off)
3. Chronograph: Enable connectivity (turn Bluetooth on)
4. Chronograph: Put the device into pairing mode
5. ShotView: Add the device

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Key Points​

• Step 1: Removing from both ShotView and OS Bluetooth is critical. If you skip removing from the OS, the app tries to reuse stale BLE session keys and fails. (as noted above, removing Xero bluetooth pairing from Android not required)
• Steps 2–4: Reset the device’s BLE session and prepare it for a fresh handshake.
• Step 5: ShotView now successfully establishes its app-level BLE session.

Important: (assuming you are experiencing this issue)

• Any time you close the app, this workflow must be followed if you want a working connection afterward.
• Power cycling the device alone or changing settings on the device won’t fix it, because the app is still holding or expecting a stale session.

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So basically: the app’s lifecycle handling is completely broken — the device and OS are fine, appears the bug is entirely in ShotView’s session management.

-- Jeff

 

[rlporter507]

sounds familiar

Thread 'Garmin problem, wont download'

Mar 3, 2026

Havnt used it since last september, it was dead dead. charged it up, worked fine, got home to connect to tablet and no go.
called garmin after pairing several times, when i go to bluetooth and hit settings, it says i need an app for that. its there and open???
garmin had me un install the app, re install, pair, same thing. then she asked me to delete 1 shot in a file, and that file went to the tablet right away. she had me send a report to her via email for the engineers to look at, but havnt heard back yet.
anyone have this before???? its worked so well for so long.
thanks

• rlporter507
• Replies: 13
• Forum: Main Message Board

• 

 

[jxb]

Yeah I was through all this before posting the information. I did all the testing with my phone, then once all done checked my tablet as I wanted to isolate away from my phone, same issue, same workaround. This is the first time I've had this issue or really any issue with it so it's definitely due to a software change, what I don't know is whether it's something about Android 15 or whether it's the Shotview app and really I don't care because I'm the customer, I only need it to work. It's on Garmin and Google to work out their coding issues.