Does anyone know how to get a response from Bullet Central?

[Skedaddle Shooter]

I like the products Bullet Central is producing to help the benchrest community. Good vendors are becoming more and more scarce in the shooting industry. In running a construction company for 40 years I have experienced several staffing challenges over the years. Let’s cut these guys some slack. I’m certain they are doing there best in a difficult time. Hopefully they find some good help soon and will be back on top of response times. I know when we have struggled thru employee shortages it was as hard or harder on us than it was for our clients. I know we’ve come to expect instant responses now a days. I guess I’m old enough to remember having to look stuff up in the Encyclopedia Britannica and our phone was bolted to the wall . Let’s take a deep breath and wish those guys some luck.
Joe

 

[PB Guy]

I ordered two barrel blanks from Bullet Central twelve days ago, they were shipped out the next day via UPS Ground. Tracking showed the usual progress until it hit the last UPS location where the status literally went dead. After six days with no tracking updates or any revised delivery date, I managed to talk with a UPS live agent who advised that my package was lost and to contact the sender to file a claim.

I then sent an email to orders@bulletcentral.com, and later called them when I didn't get any response to my email. The person I talked to said the email address I used is not monitored, despite it being clearly listed on their tracking page for my order. He told me to instead "submit a ticket" on the website and then transferred me to the shipping department where I left a voicemail about the problem with my order and subsequently found the link on the BC website to inform them of the UPS shipping problem.

So my problem is actually UPS's fault, but as the sender Bullet Central has to be the one to follow up on the problem and make this right. Guess I will find out how good their customer service is, hopefully they will resolve this soon...

 

[Kittitas George]

There's an awful lot of vindictiveness in this group. There are many small businesses with personnel problems since all the covid bs. People just do not want to work. Cuss the politicians who destroyed our work force by handing out billions to sit on their collective asses and play with themselves. Proceeding to step off my soapbox........

It may be companies don't have good employees because of low pay, hours or conditions. Our local McDonald's has had a 'hiring' sign up for over a year. Better jobs, with better pay and conditions are available. The employer must be competitive. As I wrote above about the Scheel's sales person, his product knowledge, courtesy and time resulted in a $3000 dollar sale. That sale would not of happened if the clerk was inexperienced and untrained. Quality people are the reason for a successful business, that requires good conditions and pay. In my experience, 40 years in construction and engineering, as a worker and supervisor, very few people are lazy, some may be unproductive, but that can be training or aptitude for the task. Generally terminating an employee is a failure of both parties, the employer didn't ask the proper questions and the employee may have exaggerated. If a company has a lot of turn over the problem is management, not the employees. Blaming government programs is unproductive and inaccurate.

 

[jackieschmidt]

It may be companies don't have good employees because of low pay, hours or conditions. Our local McDonald's has had a 'hiring' sign up for over a year. Better jobs, with better pay and conditions are available. The employer must be competitive. As I wrote above about the Scheel's sales person, his product knowledge, courtesy and time resulted in a $3000 dollar sale. That sale would not of happened if the clerk was inexperienced and untrained. Quality people are the reason for a successful business, that requires good conditions and pay. In my experience, 40 years in construction and engineering, as a worker and supervisor, very few people are lazy, some may be unproductive, but that can be training or aptitude for the task. Generally terminating an employee is a failure of both parties, the employer didn't ask the proper questions and the employee may have exaggerated. If a company has a lot of turn over the problem is management, not the employees. Blaming government programs is unproductive and inaccurate.

Well said.
As one of the owners of a very successful Machine Shop, (we service The Marine Industry), hiring and training employees and treating them properly in the way of salary and benefits pays off in the grand scheme.

We learned long time ago that it does no good to have a great customer base and a shop full of machinery and tooling if you do not have good hardworking employees to depend on.
That is something that seems to be lost in the corporate mentality that permeates many businesses.

 

[Kittitas George]

Well said.
As one of the owners of a very successful Machine Shop, (we service The Marine Industry), hiring and training employees and treating them properly in the way of salary and benefits pays off in the grand scheme.

We learned long time ago that it does no good to have a great customer base and a shop full of machinery and tooling if you do not have good hardworking employees to depend on.
That is something that seems to be lost in the corporate mentality that permeates many businesses.

"instead of workers being a resource to be developed, which they were in the 19th and early 20th century, they became a cost to be minimized. We have as a country failed to deliver in recent decades on what we were previously very good at, which was sharing prosperity." Economist Simon Johnson, MIT and Nobel Economics Prize 2024.
I don't think this is addressed in the MBA programs. All employees are someones customer. Money to be beneficial must move around, not sit in a Cayman Island account. Working people and small business people are the drivers of OUR the economy.

 

[DHD]

I read this post when it started and didn't think much about it until yesterday. I have a new single stage Bix and Andy Tacsport Pro X and suspected I had the wrong top sear (I do) as I couldn't adjust it much below a pound.

I watched a video on how to measure this and another that happened to show disassembly of the trigger to double check which sear it had (the wrong one obviously). Well, as it goes sometimes, the video didn't show a particular small ball bearing that naturally dropped into a black hole as soon as the side cover came off. I also shot the top sear spring into another black hole at mach 1.25.

I figured since I had already screwed that up, I would just call Bullet Central this morning and wondered how it would work out. You can leave a voicemail, which I did, and upon looking hard at the wedsite, you can send a message. I got a call back within about 2 hours because of the voicemail. I do not remember the name of individual I spoke to, but he got my order together and paid for. My experience was very good and the individual actually mentioned they are trying to get their customer service back on track.

Because I am me, I ordered 2 each of the ball bearings and springs. I will be much more attentive during reassembly without a doubt.

 

[rlporter507]

when you call, hit the vendor or finance option, then tell them what you want.
Had a bad experience with them also.

 

[bulletcentral]

Hi Everyone,

This is Rael Harris from Bullet Central. There has been a backlog with cases and I am doing my best to tend to all of them with the quality and attention that each one deserves. If any cases have been missed please reach out to me at help@bulletcentral.contact and I'll do my best to get you a resolution ASAP.

 

[Fire Dog]

I read this post when it started and didn't think much about it until yesterday. I have a new single stage Bix and Andy Tacsport Pro X and suspected I had the wrong top sear (I do) as I couldn't adjust it much below a pound.

I watched a video on how to measure this and another that happened to show disassembly of the trigger to double check which sear it had (the wrong one obviously). Well, as it goes sometimes, the video didn't show a particular small ball bearing that naturally dropped into a black hole as soon as the side cover came off. I also shot the top sear spring into another black hole at mach 1.25.

I figured since I had already screwed that up, I would just call Bullet Central this morning and wondered how it would work out. You can leave a voicemail, which I did, and upon looking hard at the wedsite, you can send a message. I got a call back within about 2 hours because of the voicemail. I do not remember the name of individual I spoke to, but he got my order together and paid for. My experience was very good and the individual actually mentioned they are trying to get their customer service back on track.

Because I am me, I ordered 2 each of the ball bearings and springs. I will be much more attentive during reassembly without a doubt.

Sounds like trying to change the jaws on my Co-Ax, the little springs can disappear in a flash and 20 minutes on hands & knees will not turn them up… {:~/
I put things with springs and such in a cardboard box {fruit size} to dissemble, even using a towel to line the box and keep rebounds at bay.

 

[DHD]

Sounds like trying to change the jaws on my Co-Ax, the little springs can disappear in a flash and 20 minutes on hands & knees will not turn them up… {:~/
I put things with springs and such in a cardboard box {fruit size} to dissemble, even using a towel to line the box and keep rebounds at bay.

I just happen to have a CO-AX, multiple sets of the jaws, and extra springs. Learned that lesson long ago. I suspect the jaws would operate more smoothly with a couple ball bearings in the spring raceway? That way the springs would automatically eject as soon as you loosen the 2 screws! Fun stuff.

In my defense (not much cause I should have known better), if I had known about the stealth ball bearing, I would have done the deed on a towel, in a box, in an all white room, with magnets everywhere. The spring that headed out to Mars, was plain and simple me not paying enough attention. I typically learn after a shhwing (my interpretation of the sound of a strong small spring makes shooting off to the next place) or three.

 

[jelenko]

Large clear plastic bag. Large enough that my hands and wrist are completely in the bag - along with replacement parts.
I have two sets of backup springs for my coax, 4 extra locator pins for Dillon, two extra tool head pins, at least 4 backup springs for every spring in my AR's, etc, etc.

 

[AlNyhus]

Well said.
As one of the owners of a very successful Machine Shop, (we service The Marine Industry), hiring and training employees and treating them properly in the way of salary and benefits pays off in the grand scheme.

We learned long time ago that it does no good to have a great customer base and a shop full of machinery and tooling if you do not have good hardworking employees to depend on.
That is something that seems to be lost in the corporate mentality that permeates many businesses.

Jackie, nowhere is that more prevalent than in the health care industry. To insiders, it's known as the 'eat your young' syndrome. Providers work hard to bring the best care possible to patients and their families. Time passes and these providers are considered invaluable for not only the care they provide, but as a teaching resource for upcoming staff. More time passes and slowly the excellent provider now becomes less valuable to the organization....they are making too much money, have too many benefits, have accrued too much vacation time, ad nauseam. They bean counters figure out that they can hire two bodies for what one experienced provider is 'costing' the organization.

Somewhere in all of this, the patient gets lost.....................

 

[D Coots]

Hi Everyone,

This is Rael Harris from Bullet Central. There has been a backlog with cases and I am doing my best to tend to all of them with the quality and attention that each one deserves. If any cases have been missed please reach out to me at help@bulletcentral.contact and I'll do my best to get you a resolution ASAP.

I haven't posted on this thread until now.

Thanks for the reply Rael, and hopefully you'll work your way thru these issues.

Later

Dave

 

[PB Guy]

Hi Everyone,

This is Rael Harris from Bullet Central. There has been a backlog with cases and I am doing my best to tend to all of them with the quality and attention that each one deserves. If any cases have been missed please reach out to me at help@bulletcentral.contact and I'll do my best to get you a resolution ASAP.

I contacted Real about my barrels lost by UPS. He was responsive and issued a refund so that I could reorder the barrels (if I chose to) without having to wait for UPS to conclude their investigation

But at thirteen days since my package last showed any activity in the UPS Tracking and with a "UPS investigation in progress" for a week now with no updates, it seems pretty unlikely it will reappear. That's between UPS and Bullet Central now, it's not my problem anymore...