Dillon Precision Customer Service

[zedsdead]

I just wanted to throw in another plug for the customer service at Dillon.

A couple of weeks ago my sons (11yrs and 2yrs) were helping me clean my garage. As we were finishing up I started doing a little routine maintenance on my Dillon 550. To make a long story short Noah (2yr old) must have eaten the primer arm return spring or fed it to the dog because it was gone.

I called Dillon a couple of days ago to order another. After talking to a very courteous and helpful English speaking man on the phone (when is the last time you did that?) he told me the spring and a couple other small spare parts for the priming system that should be showing signs of wear by now would be in the mail that day. When I started giving him my credit card info he said that there was no need. I explained to him again that the spring did not wear out or break, I lost it. He told me to put my credit card away. I didn't even pay shipping! Three days later everything was in my mailbox.

Now I realize the spring was not exactly a high dollar item but I was still impressed at the lengths Dillon goes to for their customers. I have always recommended Dillon to anyone in the market for a progressive press simply because it is a trouble free machine that does exactly what it is supposed to do, every time. I have loaded hundreds of 223 and thousands of 45ACP on this press without a hint of a problem or malfunction.

In a day and age where you have to press '1' for English, usually talk to a rude tech with an accent so strong you have to ask them to repeat several times and pay out the nose for some backorder part that fell apart, it was refreshing to say the least.

If anyone is on the fence about buying a Dillon product, don't hesitate.

Jason

 

[Steve Blair]

Re: Dillon Precision Costumer Service

I have a Dillon 450, serial number 4024, purchased new. It has produced over 100,000 rounds of pistol ammo without a hitch. I managed to lose one of the caliber .45 case retention "buttons" and called Dillon to purchase a new one. They would not accept payment and the button was in my mailbox two days later.

When a company's customer service is that accommodating, they deserve recognition. Neither of these are isolated anecdotes. This is just the way Dillon does business.

 

[Rustystud]

I have 5 Dillon Presses..

I have loaded literally millions of rounds on a Dillon Press. I have 1 450B, 2 550B, and 2 1050 presses.

On my 1050s, one has a Fowler Bullet feeder and a MA Systems coolater. On the other 1050 I have a Fowler Bullet Feeder and a Howell Coolator.

Both 1050s can load in excess of 3,000 rounds per hour. One is set up for large primers and the other is set up for small primers.

On the 550B presses I have worn out numerous powder measures and Auto Primer assemblys. Dillon has replaced them without question.

I would recomend Dillon Products without hesitation.

Nat Lambeth

 

[Travelor]

Re: Dillon Precision Costumer Service

When Dillon says their warranty is "NO BS" they really mean it. I bought one of their electronic powder measures and I dropped it on the kitchen floor causing it to not work.

I called them to see if I could find the manufacturer to send it in for repairs. They told me to send it in and they replaced it FREE.

I also have a Dillion 550B and have loaded thoughsands and thousands or round of pistol and 223 Remington with it. It is, in my opinion, THE progressive press on the market. ZERO problems with it. I have owned Lee progressives in the past and they were JUNK compared to the Dillon in my opinion.

I will always buy Dillon when they have the product I need.

George

 

[Rust]

Re: Dillon Precision Costumer Service

In the shooting world, service before, during and after the sales are the hallmarks of a good company to do business with. Throw in reasonably priced merchandise that meets or exceeds your expectations and you've got a top tier company. Drop the No B.S. warranty on top of that and nobody tops Dillon.

I actually feel a little sheepish because I don't need any more Dillon equipment, since the stuff I have works great and doesn't break. Well, maybe another loaded 650 so that I can leave one set up for large primer and one set up for small primer.... ;D

 

[dlebeck]

Re: Dillon Precision Costumer Service

Plus 1 for me too. Been using my Dillion every since it came out. I have reloaded thousands for handgun rounds and never a problem that didn't result from user error.

Doug

 

[Mudcat]

Re: Dillon Precision Costumer Service

Just called them yesterday and got a new indexing ring and "feeder plate" on the way. Been breaking them recently due to the massive amounts of 223 brass I am processing and then loading for our club's jurnior team. A quick weekend run of depriming/sizing for me is 10,000 pcs.....then I get to load it! At some point, i will get to working on my ammo for the year. But, I know if I break something, I got new parts on the way that day. I did buy a spare parts set so I am never down for longer than the time it takes to swap out the broken part and then I just replace it when the new part shows up in the replacement parts bin.

I dont mind paying Dillon's prices for their equipment when they back it like that. Getting another 650 here soon, I think. Currently have a 650 and three 550s.

John

 

[Rustystud]

Re: Dillon Precision Costumer Service

John:

Come off of some of that rusty lawyer money and invest into a 1050 with carbide dies. Get a Fowler bullet feeder and a Howell collator. You can up your production of good processed brass to 3000 rounds per hour. It will pay for itself in no time.

Nat Lambeth

 

[golfer2b2000]

Re: Dillon Precision Costumer Service

Try something like that with Remington and see just where it gets you..LOL...

 

[johnmyers]

Re: Dillon Precision Costumer Service

I agree 100%, Dillon is a great co. to deal with. I had same results with RCBS yesterday with a person who also spoke perfect English.