Defiance customer service

[Dusty Stevens]

well my luck on customer service keeps getting better. First SKB wont even answer my multiple emails about my broken lifetime warranty case and now defiance wont give me a tenon print for one of the 12+ defiance actions i have. At least they answered me and told me no. Said it was the same as a remington- im wondering which of the million sizes they used for the standard? Sure did think they were better than that (they did tell me no very fast though so im happy they answered)

 

[joshb]

Liability is the issue. They can’t give you “real dimensions” cause they don’t know!

 

[muleman69]

I guess lifetime warranty means the life of the case.

I'm begining to believe that is the case with most warrantys whether it last one day or a life time. The only thing I no of that will out last it's warranty is my seat belt alarms...lol

 

[pirate ammo]

lifetime is set by the company " this will last a year,so that is it's lifetime",,my lifetime warranty ends when the worms and buzzards eat my sorry butt up,,

 

[dsculley]

Too bad there aren't more companies like A. G. Russell. Their warranty is total customer satisfaction. You determine the warranty. Say you buy a knife from them, use it for 5 years, then the blade breaks when you try to pry open a crate. You think it should not have broken, you return it and they send you a replacement. You can read their warranty here: https://agrussell.com/about/guarantee

I bought a SOG Seal 2000 from A. G. Russell that I use both for hunting and diving/spearfishing. The first edition of scabbards had steel snaps instead of stainless. They rusted and would not function. I called SOG about getting one of the new scabbards, but they would not sell one. I called A. G. Russell, they said to send the knife and scabbard back and they would replace it with the new scabbard, along with a new knife. Even though they were in no way responsible for the issue yet they replaced the product and did so promptly. I still buy from A. G. Russell. Bought my in-laws a set of their kitchen knives. Very good knives.

 

[Alex Wheeler]

Are you wanting to cut a barrel without the action? Depending on the action I may be able to give you numbers. Defiance has supported Benchrest and other shoots very very well. I have to disagree on their customer service, my experience has been exemplary.

 

[BLCKWLF]

Are you wanting to cut a barrel without the action? Depending on the action I may be able to give you numbers. Defiance has supported Benchrest and other shoots very very well. I have to disagree on their customer service, my experience has been exemplary.

Guys at Defiance have been a pleasure to work with. Wonder who he talked to.

 

[billshehane]

Very hard to beat Glenn and his bunch at Defiance for service. Done business with him before and after he started up Defiance and have no complaints. Never heard a bad word from customers about them either.

D & B Supply

 

[carlsbad]

I too have some defiance numbers for the deviant. Pm if i can help

 

[Dusty Stevens]

This is for a rebel. Ive had nothing but good times with defiance. I personally have 12-15 that i use regularly. The service before was very good thats why i was so surprised. Norm was who got back to me telling me no. This is for my father’s deer rifle which i dont have access to right now but need to put a barrel on it. It has 2 bolts and other features that may make it different is why i had to ask them

 

[Scott Harris]

This is for a rebel. Ive had nothing but good times with defiance. I personally have 12-15 that i use regularly. The service before was very good thats why i was so surprised. Norm was who got back to me telling me no. This is for my father’s deer rifle which i dont have access to right now but need to put a barrel on it. It has 2 bolts and other features that may make it different is why i had to ask them

Their headspace has varied over time by a few thousandths. My guess is they dont want the risk of giving you a number that is not exactly correct. After buying 25-30 actions from them over many years, I cant imagine a better company to work with. They provide exceptional customer service.

regards,
Scott

 

[Dusty Stevens]

Their headspace has varied over time by a few thousandths. My guess is they dont want the risk of giving you a number that is not exactly correct. After buying 25-30 actions from them over many years, I cant imagine a better company to work with. They provide exceptional customer service.

regards,
Scott

I do agree. I wont quit buying them for sure.

 

[Drop Port]

Unfortunately some technical customer service questions may receive better service depending on who asks the question or your status in the industry. Judging by the good experiences of some who posted I would suspect you might get a little better service on certain questions.

 

[Dusty Stevens]

Unfortunately some technical customer service questions may receive better service depending on who asks the question or your status in the industry. Judging by the good experiences of some who posted I would suspect you might get a little better service on certain questions.

Youre right. I have the personal cell numbers and personally know the family members of about every other company big whigs but defiance. Maybe i should try harder. I have this info from every other mfr.