Decot Customer Service is Great

[Jonathan Zimmerman]

Just an FYI from my recent experience with Decot Sport Glasses. I purchased a pair of frames from another shooter to use as a backup. When they arrived it was apparent that there were some issues that needed corrected. I called Decot and explained the issue, and they said to send them in (sent last Saturday from Ohio). I got a call today (Thursday) that they not only fixed my concerns but addressed others that I didn’t notice for the cost of shipping! They wouldn’t take a dime for the work even after I offered twice. Just letting you guys know they have great customer service and are extremely fast. Good shooting, Jonathan

 

[Medic505]

Yes they do. Good folks to do business with. And their turnaround time is outstanding.

 

[hpshooter]

"Just letting you guys know they have great customer service and are extremely fast."

" Good folks to do business with. And their turnaround time is outstanding."

Agree with both postings. They have provided excellent service to me also.

 

[drano38]

Agree, great glasses and knowledgeable people. I have a 3-lense set purchased at a sporting clays nationals tournament years ago, and are very nice glasses. Now I need to order prescription lenses as my eyes age.

 

[jkl]

I bought my pair in 1973, a 3 lens set from Bud at the Grand American Trap Shoot.
To many lenses to count and now a little prescription but the guys still clean, replace ear piece plastic and tweak the original frames. We laughed two years ago in there office about the quality of the original frames. The staff said they were made not to wear out.
Hats off to great service through all of the years.

John

 

[Jonathan Zimmerman]

Update: the glasses were delivered today, exactly one week from when they were sent. Incredible!

 

[jackson1]

Got mine a couple of years ago at 62. My first pair of prescription glasses, really like them. Great service. Started wearing them for trap and skeet, but found a multitude of other uses for them.

 

[Monte F]

I have a pair with a broken temple. Talked to someone from Decot at the Western Grand about 15 yrs. ago. Did not sound like they could fix them due to the age. I would like to get some new frames to fit the lenses if possible. Not sure the new frames will work with the older lenses. I hope they would come to the SWN this week as they are in Phoenix. I do not have the time to find them during the week I am there, shooting every day.

 

[jkl]

They are 30 minutes from the range.
Not hard to find.

John