Customer Service

[markT]

I shipped my bbl to Silencer Central to have it threaded. I received an email with an attached copy of my invoice. They charged my credit card the amount on the website. I sent a reply email asking when the threading would be done. I received back " Please allow 7-10 business days for threading to be complete."
I was a bit taken back with that reply. In today's fast paced, info world, I would expect a more informative reply. Maybe some like " your order in now in process and based on production history your bbl should be completed by xx-xx-xxxx." Wouldn't that be better than " hey you are bugging me, we'll get to it when we get to it."
Maybe I'm being to harsh?

 

[Coyotefurharvester]

I have either called them or dropped off a barrel at their booth at a show. Either way they have called me and emailed me. Only one time has a barrel been 10 days, that was over Christmas one year.

 

[jelenko]

I shipped my bbl to Silencer Central to have it threaded. I received an email with an attached copy of my invoice. They charged my credit card the amount on the website. I sent a reply email asking when the threading would be done. I received back " Please allow 7-10 business days for threading to be complete."
I was a bit taken back with that reply. In today's fast paced, info world, I would expect a more informative reply. Maybe some like " your order in now in process and based on production history your bbl should be completed by xx-xx-xxxx." Wouldn't that be better than " hey you are bugging me, we'll get to it when we get to it."
Maybe I'm being to harsh?

I know what you mean. Short, terse responses send the message - I'm busy, don't bug me.
In this case, they did actually type something and seemed to have responded timely.
Net, my take is the message is fine but agree that it could have been more customer friendly. But, again, I'd be completely fine with it - providing they kept to the time frame.

 

[rockrat]

I kind of take that reply to mean that "we are too busy to thread your barrel right now, but we are not too busy to get your money right now"

 

[Twdmar]

There may or may not be some shops that have public relations departments, have you considered one of those?

 

[Lonny in ID]

If the work is good when you get it back and price is fair, no worries about how the email was worded. I work with a lot of guys who are very good at what they do and really nice people and they would answer an email just like the response you got.

 

[markT]

I just found them online and watched the commercial videos. I called them one morning before they opened and the owner called me back and was nice and answered all my questions so I went with them. I didn’t figure they would do my bbl the day it arrived due to current environmental conditions and time of year. Just kinda thought if you are going to reply to an email just maybe give some better info. No big deal. Hope they do a great job.

 

[rardoin]

7-10 days? Pretty damn good CS IMO. Relax Francis.

 

[ND shooter]

7-10 days? Pretty damn good CS IMO. Relax Francis.

Agree

 

[markT]

@rardoin yes Sgt Hulka, our big toe.

 

[markT]

“Well son of a b-och” / quote from Joe Biden. Silencer Central sent me an email saying that my bbl was complete and tracking information ( fed x) should be available soon. Now that’s not a bad turn around is it? So excited! Got some new loads to run thru my 243 and now I can be quiet.

 

[markT]

BBL Arrived today.. See new thread about issues. Titled: "BBL What to do."