Mike makes the point quite well.
You can send in 3 fired cases, expecting them to make accurate measurements with an optical comparator. This can be the first issue in the process, are the measurements accurate, or are they using a comparator at all?
Next. What is the goal for the die? If it is a full length die, is the goal to size a little less than the three cases sent in, so the brass has a longer life span as most of us desire? Or return the case to the SAAMI specs, as the “custom” die maker might be leaning towards, to relieve them of possible problems with oversize cases?
What really pisses me off, is after you call, send in three fired cases, pay $200- $300 dollars, wait two to three months for the die to get back, along with your three fired cases, you look at the cases you sent in, and realize, they didn’t check their work!
Not one of the three fired cases was run through the die so they could check to see it they did it right.
If I have any custom dies made again, I will make sure they are going to check to see if they meet my expectations before they send them back to me. ( yeah, I know, fat chance of that)
Good luck.
Jim