That's been my experience as well. Even on a pre-order with an estimated ship date, the item shipped on time. I sent Adam a short video of an eccentric bushing on my v3, had a replacement within a week.I have a V4 and an fx120i scale. They are pretty much plug and play.
Adam, the guy that makes the AutoTrickler and Shotmarker, has always been prompt to respond to any questions regarding any of his products. He is in the top echelon, second to none, when it comes to customer service.