Bragging on Henry warranty service

[Dilettante]

Not sure where to post this - but thought it is something one needs to know when "What to buy" saturates our minds.

I purchased a Henry Long Ranger 6.5 Creedmoor few months ago. Finally got out and shot it. Fired 1st round but I could not eject the shell - the lever was frozen. I took it to a local gunsmith which put a rod down the barrel and hit it, knocking the shell out. He said it was good - go shoot it. I did - same thing happened.

I called Henry customer service (immediate answer). I shared my plight. They sent me a UPS return label. I shipped the rifle back on their nickel. This was 10 days ago (Christmas time). I received it back last Friday - new barrel installed, buffed it inside and out, adjusted the trigger, then shipped it back (free of charge). I think it is better than new - almost a "custom" rifle now!

They made a real impression on me for their warranty service. It's not a flaw slipping through final inspection that bothers me, it is when a manufacture will not fix a flaw (or severely delays fixing it), that bothers me. This was not the case here.

I own several Henry's. This is the first time I have used this service. Almost makes me want something else go wrong with one of my other ones so I can get another one reworked through such "custom" service.

 

[zeke06]

Not sure where to post this - but thought it is something one needs to know when "What to buy" saturates our minds.

I purchased a Henry Long Ranger 6.5 Creedmoor few months ago. Finally got out and shot it. Fired 1st round but I could not eject the shell - the lever was frozen. I took it to a local gunsmith which put a rod down the barrel and hit it, knocking the shell out. He said it was good - go shoot it. I did - same thing happened.

I called Henry customer service (immediate answer). I shared my plight. They sent me a UPS return label. I shipped the rifle back on their nickel. This was 10 days ago (Christmas time). I received it back last Friday - new barrel installed, buffed it inside and out, adjusted the trigger, then shipped it back (free of charge). I think it is better than new - almost a "custom" rifle now!

They made a real impression on me for their warranty service. It's not a flaw slipping through final inspection that bothers me, it is when a manufacture will not fix a flaw (or severely delays fixing it), that bothers me. This was not the case here.

I own several Henry's. This is the first time I have used this service. Almost makes me want something else go wrong with one of my other ones so I can get another one reworked through such "custom" service.

When I was a gunsmith at Gander Mountain I delt with all the different manufactures. Henery was one of the best to deal with. They were always friendly, answered the phone right away, and never hesitated on sending a firearm back for warranty work. they also believe in producing a quality product.

 

[CH87]

Just got a Henry Single Shot back for a recall and I’m so glad I sent it in. Trigger is great now. They worked with me to ship it back when I would be home to sign for it. It’s great to call a company and have a person answer immediately!

 

[afret]

Glad you had a great experience with Henry. I read that their CS is really good. I'm thinking of getting either a Henry or the new S&W lever action. The only negative for me with the Henry is the 14" LOP. I'd have to get it shortened.

A dumb question but since it's a firearm, after you get a return label, do you just drop it off at a UPS place like any other item or do they schedule a pickup at your home?

 

[Dilettante]

Henry told me to put it in a box (not the original as you won't get it back) - and drop it off at a UPS place. I had a box but not enough packing. I took it to UPS store - they were kind enough to pack it in my box. I don't think that is standard however. I do a lot of shipping from that store - I'm sure they did that as a favor to me. I don't think they will pick it up, but I am not sure about that.

 

[Rem06]

I somehow bent the rear sight on my Big Boy 44mag ,called them ,sent pic and a new one was mailed. Total fix time 3 days!

 

[SeabeeKen]

This past spring i bought a henry big boy in 357 mag. Couldnt hit anything and barrel fouled out in a couple shots. Bore scoped it and it looked like nails had been shot thru it. Bore was heavily scratched up lengthwise. Took a photo of the bore and placed a call To henry. Very helpful nice people. Emailed the pick and was issued a return. The rifle came back in 9 days and shot great. Heanry CS is awesome!

 

[CH87]

Back again praising my newest experience.

Recoil pad had odd spot on the bottom before sending it in for trigger recall, almost lost its sheen…this isn’t a brand new rifle so it’s expected to have some blemishes.

When I got it back from trigger recall (which was marvelous), I took it hunting. When wiping it down after the hunt, I was examining the dull area by rubbing my thumb across it and some rips appeared in the material.

Called Henry looking to buy a replacement pad, explained it was there before sending it in and it wasn’t their fault. They asked my address and said they are sending a new stock and recoil pad because it’s ground to fit. I was shocked to say the least! I honestly would have been ok with “we don’t sell prefit pads”…I would have ground myself.

I will have another Henry in the future to support the company that supports us so well.