Amazing Customer Service For My Bench-Source Annealing Machine!

[sfldiver]

Just wanted to take a moment to thank the folks over at Bench-Source for amazing customer service!

The Annealing machine I recently purchased from a user on this site had a little problem, which turned out to be nothing serious - the spindle which rotates the brass on its axis wasn't spinning. I spoke to Donna (she's very nice!) at Bench-Source this morning, who suggested I call David this evening once I was home with the annealing machine in front of me, before we considered shipping it back for service. I did eventually call David this evening and he very kindly and calmly walked me through the steps needed to open up the machine and determine what was wrong. Turns out some corn cob or walnut media particles were probably obstructing the spindle's rotation. After 15 minutes on the phone, David showed me what I needed to do to correct the situation - problem resolved!

I love my Bench-Source Annealing machine, and the amazing customer service only makes me feel better about my choice to go with Bench-Source. If you're looking for an annealing machine, don't hesitate to consider Bench-Source - Thanks Donna and David!!

Adrian

 

[wheelgun7360]

Yes they have excellent customer service and are built in my home state of Mississippi. Allen

 

[danny]

Some years ago, I had some questions about use of the machine and annealing. David got back to me and was very interested in touching base with me by phone to walk me through any of the annealing procedures that I might be fuzzy on. I THINK that I did take him up on that, but it has now been some time ago.

Really nice people that make a nice machine that they take pride in and value their customers.

Danny

 

[jlow]

Some years ago, I had some questions about use of the machine and annealing. David got back to me and was very interested in touching base with me by phone to walk me through any of the annealing procedures that I might be fuzzy on. I THINK that I did take him up on that, but it has now been some time ago.

Really nice people that make a nice machine that they take pride in and value their customers.

Danny

This exactly mirror my own experience.

 

[Snuggie]

Donna is awesome!! Very knowledgeable about the product and very helpful! Great machine too!