Does anyone know how to get a response from Bullet Central?

[Olddog2]

I have been trying to get some help from Bullet Central for over a week with no response. Tried their email response for help and returns as well as their phone line. They just seem to ignore me. Anyone know a way to actually talk to them? Last time I'll spend $325 for a seating die (or anything else) with those clowns.

 

[marchx]

they never pick up the phone.

 

[hoz53]

I have been trying to get some help from Bullet Central for over a week with no response. Tried their email response for help and returns as well as their phone line. They just seem to ignore me. Anyone know a way to actually talk to them? Last time I'll spend $325 for a seating die (or anything else) with those clowns.

sorry about your experience but thanks for the report.

 

[rwj]

Last time I spoke to them, I was informed that quite a few employees had moved on to jobs with other companies. Remaining employees were swamped trying to cover the responsibilities of those that departed. It would seem that they have yet to fill the openings…

 

[Olddog2]

Last time I spoke to them, I was informed that quite a few employees had moved on to jobs with other companies. Remaining employees were swamped trying to cover the responsibilities of those that departed. It would seem that they have yet to fill the openings…

How is it that you were able to speak with them? I just can't get through.

 

[foxguy]

Guess I won't be purchasing anything from them until they fix their customer support Issue.

 

[rwj]

How is it that you were able to speak with them? I just can't get through.

After numerous calls to the Tech Support department went unanswered, I chose the phone option number to connect to their Sales department. That was several weeks ago…

 

[Olddog2]

After numerous calls to the Tech Support department went unanswered, I chose the phone option number to connect to their Sales department. That was several weeks ago…

Yea, I tried that. Now all you get from sales is to go to the web site to order - Not!

 

[D Coots]

Chris used to make sure customer severice was top shelf.

Not sure what happened????

 

[8andbait]

They still have good prices and quick shipping.
I buy from them quite often but never had to call on the phone, that does sound frustrating.

 

[ShtrRdy]

I recently needed some help with a Bix'n Andy Tac Sport Pro-X trigger I bought earlier in the year and finally installed it. I tried calling and the voice mail told me to enter my problem description online. I did this on Nov 4th. I got a response the afternoon of Nov 6 describing something to try to fix my problem. I tried the recommendation today, Nov 7, and that fixed my problem. The person who wrote back was Rael Harris.

 

[bullseye57]

Ordered a Bartlein barrel from Bullet Central this past summer. It arrived separately from the paper tube they shipped it in along with a dinged up crown! Attempted to reach them via phone and email, they NEVER returned my calls or emails. They're not the same company I did business with before. Never again.

 

[Breakshunter]

I ordered from them a few weeks ago as a new customer. They called me to confirm the order and thanked me.

 

[marchboom]

Customer service (CS) is no big deal....................until you need it. Once you have evidence of poor CS (or none at all) you roll the dice if you buy anything from them. There are always other companies that will provide good CS.

 

[marchboom]

I ordered from them a few weeks ago as a new customer. They called me to confirm the order and thanked me.

So apparently they do have time to handle phone calls..................when there's money to be made.

 

[D Coots]

I recently needed some help with a Bix'n Andy Tac Sport Pro-X trigger I bought earlier in the year and finally installed it. I tried calling and the voice mail told me to enter my problem description online. I did this on Nov 4th. I got a response the afternoon of Nov 6 describing something to try to fix my problem. I tried the recommendation today, Nov 7, and that fixed my problem. The person who wrote back was Rael Harris.

Rael is Chris's son.

 

[Breakshunter]

Rael is Chris's son.

I believe that is who called me.

 

[jpjulian]

There's an awful lot of vindictiveness in this group. There are many small businesses with personnel problems since all the covid bs. People just do not want to work. Cuss the politicians who destroyed our work force by handing out billions to sit on their collective asses and play with themselves. Proceeding to step off my soapbox........

 

[Kracken McGraw]

With the weight of the shooting community that’s on this forum, you would think bullet central couldn’t jump on this thread fast enough for their response.

 

[Rwfish]

Disturbing to hear these complaints, I like what they offer. You expect this from a company just getting started but when a respected well established company starts to lack in customer service it compounds into a loss of sales, impacting the business further. Hopefully they recognize the issues and are working to get back to what is expected by their customers..