Garmin Xero not sending all sessions to the App?

[TommyD11730]

@TommyD11730, what version do you have on your C1?

SW: 3.23

 

[Eagle Six]

SW: 3.23

Same here, my app is version 1.1.2 on android 13 UI Core 5.1

 

[Eagle Six]

@jxb, suggestions have sent to Garmin.

 

[TommyD11730]

Spoke w/Brian @ Garmin. Seemed nice enough. He didn't have a fix or answer for me. I did email him my file logs off my App for him to look at.
I'll let you guys know what the outcome is.

 

[Eagle Six]

Spoke w/Brian @ Garmin. Seemed nice enough. He didn't have a fix or answer for me. I did email him my file logs off my App for him to look at.
I'll let you guys know what the outcome is.

yea, the reps that answer customer support are first tier who are there to pretty much filter the calls and pass it on.

 

[TommyD11730]

Just as a follow up / FYI I shot and recorded 4 strings today at the range. I did not link the App till just now. It downloaded all 4 strings without issue here at home.
YMMV.

 

[TommyD11730]

Just a FYI...

Hello Garmin Customer,

A new version of ShotView for Android has been released to help with the sync issues reported in this ticket. iOS will be getting a similar update in the future, but we don't have an ETA on when it will be release yet. Please update the ShotView app through the app store on your phone and contact Product Support if you're still running into sync issues.
Please note that sessions previously synced to ShotView, but then later deleted from the app, will not sync again from the C1 to the app.

Thank you for choosing Garmin,

 

[TommyD11730]

Annnnnnnnd I don't see a new version available, newer then the version I'm already running

 

[Eagle Six]

Mine has updated twice since I missed an upload a few months ago. Galaxy Android and it's version 1.1.3

 

[jxb]

@Eagle Six new want, or really a fix. Xero, a great tool and flawless capture A+, the app is more like C-.

I just got back from the range and apparently didn't notice this before. Export of a single session choice is CSV, perfect. Export of all sessions is as XLS, no option for CSV. I had to look twice because I couldn't believe they would do that. Why don't they just kick us in the groin while they are at it. I mean really... wow, who does that?

Would be nice if they added an option to export ALL sessions or those selected as ONE csv text file and even better if they used pipe(|) as the delimiter because it's unlikely to occur in any output data. This would not only directly import into Excel, but most any other application that can import CSV files. I could read the data into Pandas with one command and manipulate it six ways to Sunday.

 

[Krogen]

Multiple sessions export to Excel as multiple tabs. A .csv file doesn't support multiple tabs in Excel so the Garmin sends it over as a .xlsx file. The rub is the number format is hosed. You'll see an error flag in Excel. Just select all the numbers at once and click the flag and select convert to number. Annoying yes, and they'll probably fix it. But IMNHO, it's not a roadblock.

 

[jxb]

On my phone when I export all sessions it exports as xls not xlsx. I use LibreOffice Calc and it opens the xls file just fine, no format issues at all, number formatting appears correct. As for exports, looking at their FIT sdk it appears the way they do their csv files and excel is due to the FIT format. Unfortunate they did it as they did, but is what it is.

 

[xr650rRider]

In Excel if you want to convert the text to numbers with a macro, this module will work on all sheets within the import. You can save to Personal.xlsb and it will be available to every worksheet you open.

Sub fixGarminNumbers()
Dim constCells As Range, cell As Range
Dim calcmode As Long

For Each WS In Sheets
On Error Resume Next
Set constCells = WS.UsedRange.SpecialCells(xlCellTypeConstants)
On Error GoTo 0

If constCells Is Nothing Then Exit Sub

With Application
.ScreenUpdating = False
calcmode = .Calculation
.Calculation = xlCalculationManual
.EnableEvents = False
End With
For Each cell In constCells
If cell.Errors(xlNumberAsText).Value Then
If cell.NumberFormat = "@" Then cell.NumberFormat = "General"
cell.Value2 = CDbl(cell.Value2)
End If
Next
With Application
.Calculation = calcmode
.EnableEvents = True
End With

Next WS
End Sub

 

[DLT]

I've had this issue. It seems their sync between the unit and app is poorly coded. Based on the one time I had this issue it appeared that the unit or app or both thought the sessions were sync'd but in my case there was a communication issue during the sync and that messed with it. I can only assume once they start a sync they are setting a simple flag that it's been synced and not actually verifying the data on both devices matches, let alone verifying it with a checksum as they should be doing to assure not only it's on both ends but the data integrity is good on the app end. I wish they would give the user the ability to clear the sync and re-download everything from the unit.

@TommyD11730 to get your data off: I have yet to test this, but per the docs you should be able to download the garmin fit files from the unit to pc/mac either directly or definitely via the garmin connect app using the usb cable. Then you can use one of the conversion tools to convert from fit to csv. It's a pita over direct csv export but at least you'll get your data off the device.

Additionally I've found that on my phone if I only have cell access (like at the range vs home), communication between the unit and phone app can be problematic and cause these kind of sync issues. Now while at the range I keep my phone app closed and phone bluetooth off, which is overkill but no bluetooth, no chance they will talk to each other.

I do all my shooting then back at home I sync the app and unit and export in one step vs per session using the three dots in the session menu (before you click on any session), click export, then click the date above the sessions which selects all sessions, then click export and choose destination. I use email because then on my pc I download the file and leave the e-mail as a backup copy. This gives one excel file with a tab for every session. I verify each session is actually there in the excel, then delete sessions from both unit and app so they are clean for next range session. I choose not to use their cloud storage option, not that it would help if you can't get the data off the unit.

Does it seem to take a long time to sync ? Seems to pair up fine but it takes about 20 mins before it gets done syncing is that normal ? I have had mine only a couple days

 

[jxb]

@DLT That's a long time, but maybe the time is dependent on how old your fw is compared to current. More likely your bluetooth is a bit slow. I have a newer phone and while bluetooth reaches a lot further than older versions of BT, I generally have the phone and Garmin 3-5ft when syncing and updating.

I've never timed a fw update, but I'm thinking more like 5min? maybe longer.

OOPS, you said sync, yeah maybe <1min for mine with 10-12 sessions of 3-5 shots each.

Make sure the fw is up to date, but as said above I'd suspect your slowness is more a BT issue. Maybe try a sync with another device and see how they compare, especially a newer phone/pad with newer BT. If that doesn't help I'd talk to Garmin support or return to vendor for exchange as that unit may have issues.

 

[DLT]

@DLT That's a long time, but maybe the time is dependent on how old your fw is compared to current. More likely your bluetooth is a bit slow. I have a newer phone and while bluetooth reaches a lot further than older versions of BT, I generally have the phone and Garmin 3-5ft when syncing and updating.

I've never timed a fw update, but I'm thinking more like 5min? maybe longer.

OOPS, you said sync, yeah maybe <1min for mine with 10-12 sessions of 3-5 shots each.

Make sure the fw is up to date, but as said above I'd suspect your slowness is more a BT issue. Maybe try a sync with another device and see how they compare, especially a newer phone/pad with newer BT. If that doesn't help I'd talk to Garmin support or return to vendor for exchange as that unit may have

I’ll try updating it when I get home. Thank you