Thank you all for your patience on this Forum topic!
We take these situations very, very seriously! Someone has said “we have our umbilical cord tied to each target”. Because of our 3 time zones, and weekend activity, our response was too slow. We apologize for that. Before we responded with anything, we needed a clear concise analysis of the event. We are not divine nor are our people who manufacture our targets. “There is a first for everything”.
goBallistic and Hex Systems’ position is that every shooter, and every Range Officer should have complete confidence in reported scores (for Records) as HEXTA reports them, from range to range, from coast to coast, and from match to match. There is no room for compromise on that! If we are not there, we should not be in the market place.
As has been stated in a previous post that we proclaim that we “Don’t Miss a Shot”. If there is proper power in the target, antennas, and servers, that will be true. There are 8 independent sensors (ears) listening for all sound or pressure waves. Even if a bullet strikes the wooden frame, the sensors pick up a bullet strike and reports it. We stand by that claim! Out of millions of shots on target, we have not missed a pressure wave.
Wade (XTR) communicated that his score did not reflect his marksmanship. He was right about that. For that we sincerely apologize!
In Wades situation 4 of the 8 sensors were not functioning. We haven’t heard yet if there are wires shot out or sensors shot out. Either way they will be fixed. Foot note. Shooting out a sensor does not shut down the target, but it will reduce precision. Check out
goBallistic
The HEXTA MATCH-GRADE targets begins capturing a debug file the moment it is powered up which can be examined after the match. Dmitri Kazakov the owner of Hex Systems did that, and this is his report.
“1. Target 6 has only 4 sensors functioning (Sensors 1,3,5,8)
2. During Wade Fillingame shot at 10:39:30 target reported error message: "Error: Shot position cannot be resolved accurately". This message was acknowledged by the scorer by pressing OK button. Please note this message is displayed on scorer monitors only. This message means that target did detect the shot, but the sensors discrepancy is too large to determine the shot with required accuracy.
3. Someone responded to this message after 51 seconds at 10:40:21 the scorer pressed the "Miss" button instructing the system to attribute Miss to this event. Please note in user instruction such event is explained and HEX Systems’ recommend in such instances to grant to shooter another shot. (I Rick am assuming that someone made the decision to call it a “miss”. Probably because the assumption was that the target had 8 working sensors.)
As I previously mentioned the target did not miss the shot. However, the target detected the shot and did recognized that one or more sensor was affected by errors but could not resolve it, so it reported to the user as the target is designed to do. There was not sufficient data for the software to be confident in calling a shot.”
The HEXTA Match-Grade targets have a rubber sheet in front of and behind the 7 inch cavity. Additionally, those sheets are covered by a Corflute sheet, front and back as well. In front of the front sheet there is a 4’ X 4’ Corflute sheet over the center where the aiming mark is placed. So, we have tried to eliminate as much noise interference as practically possible.
Our oldest targets in Australia are 6 to 7 years old with thousands of rounds through them with original rubber. When the centers get too shot out a rubber patch is fixed in place.
The HEXTA Match-Grade target is the only E-Target with 56 data points calculating Point of Impact.
So just to summarize and clarify that some of the reported Posts above in this topic ARE NOT CORRECT. The HEXTA target did
NOT miss any shots. It did however NOT report a guessed Point of Impact without sufficient data as designed. That is a maintenance issue.
We apologize to those shooters for any erroneous results. Precision is the only option.
To Wade and those who do a lot of bashing without knowing the facts or understand the technology.
Number one, the rumors you started were not true. That damages the reputation of all E-Targets, Vendors, and dumbs down the direction of the sport by reducing the sports expectations. That is “false news”.
To be clear: In your case you had 4 providing triangulations, or data point to declare Point of Impact. As many as all other E-Targets, but it
is NOT enough data to satisfy Hex’s patented software to declare correct shot position. Therefore, the program correctly declared
"Error: Shot position cannot be resolved accurately” That’s better than blindly declaring an erroneous Point of impact that is accepted without knowledge of the truth and accepts a Gross Error.
At that point, and as indicated in the operator’s manual, the RO needs to be involved and as we recommend another shot awarded. Therefore the “Miss” should not have been awarded, and the equipment checked out.
Forum quote "The system has a flaw. If there were sensors down the system should have notified the operator on startup" Another wrong statement NB
That is exactly what HEXTA does. The start up sequence indicates tests the and declares their functionality.
The HEXTA Match Grade target is a mature product with close to 200 targets in Australia and the USA being used in 40 plus clubs, and over 100 shooters weekly.
Thanks for your patience on this. I’d be happy to answer any further questions Rick