Outstanding Customer Service by Timney Triggers

[jepp2]

I just wanted to share how my recent trigger return to Timney triggers went.

On Tuesday morning, I filled out their "Contact" page requesting their assistance with a Timney trigger I have in my CZ 455 rifle. It was set at 3.5 lbs when I received it, and despite backing the trigger adjustment screw out 2 full turns, it would only go down to 3.25 lbs. I wanted it to be set at 2.5 lbs.

Timeline:
Tuesday June 2
- I filled out their Contact page requesting assistance.
- I received their RMA by noon.
- I packaged the trigger up and generated the shipping label.
- I caught the postman on his delivery and my trigger was headed to Phoenix via First Class package service.
Friday June 5
- The trigger was delivered to their facility
- Work was assigned to a technician
- He completed the work I requested and filled out a form that told me exactly what work he performed and how he left the trigger
- The trigger shipped via Fedex 2'nd day delivery returning it to me scheduled for Tuesday delivery
Sunday June 7
- Fedex dropped off the 2'nd day package on my front porch
- I installed it back in my CZ 455 rifle
- Tested it, and it worked exactly as described by the technician

Way beyond my expectations and I wanted to share my positive experience and praise for Timney!

 

[jplahr]

And made in the USA!!!!!!!!!!

 

[misfire]

I had a near-identical experience with them. Great people to do business with.

Jim

 

[Dusty Stevens]

Great company. Ive always had good experiences there until this last go around. Its a lets just agree to disagree type thing. I think a bolt release should work and it doesnt. Itll get remedied though im sure of that.