Vortex Warranty For A Customer Mistake

[rijndael]

I have a 3 Vortex Razor HD Gen2 scopes. My first two worked so well, I recently bought another. There are other 'latest hotness' scopes out there, but these are tried and true for me. On its second range trip, right after I box tested it, my gun fell off the bench on to the concrete floor. It's a 20# gun, there's a lot of momentum involved. It landed on the parallax and elevation knobs. The zero shifted a good bit and it didn't seem to hold it. It was a bit of a bummer, but accidents happen.

I told Vortex what happened, it was obviously my fault. They sent a call tag, fixed it in just a few days, and it's now shipping back to me - all at no cost to me. I fully expected to pay something for this mistake.

I really like excellent service and Vortex really came through.

 

[DngBat7]

They truly have one of the best warranty in the business with no excuses. Wish they would step up their game with some better higher end optic BR scopes. I’d love to use them. Great company.

 

[Ranger188]

Their warranty and customer service has never been in question.
One of the best, if not the best.

 

[JEFFPPC]

With 60 years in the shooting game I have had experience with about all the name brand scope warranties. Only 3 I will give a 5 star rating. Sightron, Vortex, and Leupold. One I will not name makes excellent scopes but I hate being lied too multiple times.

 

[rijndael]

I had one scope manufacturer (not Vortex) insist (over the phone) my problems were from a loose scope base. Ugh ... it's a Surgeon 591 action, that's not possible. How about you actually look at it before you declare that 'the scope is fine'.

 

[DDRH65PRC]

Vortex CS is awesome. Accidently cracked a lens in my binos. Used canned compressed air. The binos we're in my car on a hot day. The cold compressed air cracked the front lens. Binos still worked fine. Contacted Vortex CS and they had it back to me within 2 weeks during the busy holiday weeks.

 

[PatMiles]

With 60 years in the shooting game I have had experience with about all the name brand scope warranties. Only 3 I will give a 5 star rating. Sightron, Vortex, and Leupold. One I will not name makes excellent scopes but I hate being lied too multiple times.

I had one scope manufacturer (not Vortex) insist (over the phone) my problems were from a loose scope base. Ugh ... it's a Surgeon 591 action, that's not possible. How about you actually look at it before you declare that 'the scope is fine'.

I'll bet the initials for your scope is N i g h t F o r c e !