UPS question

[Brians356]

Not starting a shipper rant (plenty elsewhere) just trying to help a friend. Is anyone aware of issues shipping cutlery via UPS? A friend shipped three larger boxes containing smaller gift packages to another state. She tracked that two were delivered but one disappeared. After spending two days playing the phone game, and getting several explanations, it seems it was x-rayed, designated "fraudulent", and impounded. At least one representative told her the problem was a large kitchen knife, still in the original package, in with mostly toys for nieces and nephews. I gather somehow she should have declared it was in there, but that explanation doesn't pass my sniff test, and one fraud dept. supervisor told her that was nonsense, but he also couldn't (or wouldn't) explain why it was being held. He also told her she would likely never get the stuff back, or see any compensation. "Just one of those things, sorry." He doesn't return her followup calls.

Is anyone aware of any law or rules regarding shipping of cutlery, in particular via UPS? I'm sure not. Something smells fishy, but I only have my friend's information. But she's an upstanding person just trying to be the thoughtful, generous auntie, nothing nefarious going on, I've know her forty years.
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[Bc'z]

I couldn't make it through the whole OP.
Bottom line shipping sucks!!
I have a package a week late getting here.
Be patient, exhausted all avenues from all angles....
It's there....
Somewhere, but it's there!
https://pandora.app.link/ozT3othIHFb

 

[Kevin1990]

I’m not aware of any laws. I’d be Irate though. I’d just keep making calls until you speak with someone high enough up to get it situated. Maybe a complaint with BBB. Perhaps file a dispute with her CC company If she paid with a credit card. Jus to recoup anything possible. That also might get them to get moving.

Obviously too late, but I use USPS for everything now. They are the cheapest, and ask two questions. “Is it fragile? Is it liquid/lithium? No to both, pay and receive your tracking number and you are on your way.

Either way, good luck.

 

[Bc'z]

Is it fragile? Yes !
Is it hazardous? Yes !
Is it flammable? Yes!
Is it explosive ? .....
Yeah, ya mother loving sumbitch!! Where's my shit??
Crickets......

Be patient!!

 

[358WCF]

I wonder how big that big knife was? Doesn't seem to be a problem shipping from amazon.

https://www.amazon.com/s?k=kitchen+knife+set&crid=3EOIOHI5SJGOX&sprefix=kitchen+knife+set%2Caps%2C230&ref=nb_sb_ss_ts-doa-p_2_17