stock broke

[chet]

maybe someone can shed some light what to expect..

my buddy purchased a used Anshutz 1416 from a seller, it was insured for $1000.00 it arrived at the FFL dealer from UPS, stock was it 2 pcs, he took pics and the FFL dealer took pic too, filled out a claim along with pics sent to UPS, the gun is still at the FFL dealer awaiting to hear from UPS. so this is where he stands now, has anyone ever went thru something like this, and what can he expect and how soon. hope he does not get boned. any comments

chet

 

[22DASHER]

Yes. I underwent the same thing. In my case the seller refunded me roughly $1000 for the new stock. I started the claim with shipping company, they picked up the stock, two weeks later I received a check that I forwarded to the seller. Only downfall in my case was I had to wait another year for the new stock.

 

[300_whisper]

Yes, UPS was awful to me about two damaged scopes.

I have a thread on long range hunting about it, it upset me that much. They were both insured for $750 a piece. UPS said my insurance on it was only a “declared value” and not actually insurance. Only when I threatened the store front and the HQ with a negative yelp, google, and BBB review did they call me to say they would pay.

Then things got dumber, and they said if they cut a check for the damages then I would have to mail in the scopes for them to keep. It made no sense to me. The guy I sold the scopes to, lost his patience and just got them duracoated.

Some tips, take detailed pics of the box, the shipping label, and the receipt. Make sure you have detailed before and after photos, and every time you speak to a representative give them the insurance and tracking number. Remove any and all excuses they are going to throw at you.

 

[Bc'z]

I've had 2 stocks damaged by USPS that I painted. Both insured, both claims denied.
I did however get round trip shipping for free from my post master so I could repair and refinish the stocks for the customer.

 

[PhilKeil]

Bc'z what was their reason for denial?

 

[Walt Krafft]

USPS broke the stock on an antique single shot I bought. The shipper had to file the claim. It was denied at first because it was a firearm. They finally paid and I got to keep the firearm. But its collector value is gone and a new stock cost more than the gun.

 

[LCazador]

maybe someone can shed some light what to expect..

my buddy purchased a used Anshutz 1416 from a seller, it was insured for $1000.00 it arrived at the FFL dealer from UPS, stock was it 2 pcs, he took pics and the FFL dealer took pic too, filled out a claim along with pics sent to UPS, the gun is still at the FFL dealer awaiting to hear from UPS. so this is where he stands now, has anyone ever went thru something like this, and what can he expect and how soon. hope he does not get boned. any comments

chet

You're over $500 and that makes it a major claim. You'll need supporting information on stock replacement ie; stock photos, replacement dealer estimate, etc. Months before you see anything.

 

[hogpatrol]

Yes, UPS was awful to me about two damaged scopes.

I have a thread on long range hunting about it, it upset me that much. They were both insured for $750 a piece. UPS said my insurance on it was only a “declared value” and not actually insurance. Only when I threatened the store front and the HQ with a negative yelp, google, and BBB review did they call me to say they would pay.

Then things got dumber, and they said if they cut a check for the damages then I would have to mail in the scopes for them to keep. It made no sense to me. The guy I sold the scopes to, lost his patience and just got them duracoated.

Some tips, take detailed pics of the box, the shipping label, and the receipt. Make sure you have detailed before and after photos, and every time you speak to a representative give them the insurance and tracking number. Remove any and all excuses they are going to throw at you.

Just curious, did you use a UPS "store"?

 

[Texas10]

The likelihood of shipping damage is only going to get worse as shippers like UPS, FedEX, Amazon push their workers to do more in less time. For instance, Amazon actually has everyone wear a tracking device that logs each step and reports efficiency back to supervisors in real time. Take 30 seconds to catch your breath, and you'll get a warning. 3rd time and you're out on the street.

So package carefully in anticipation of the gorilla test. If YOU can cause damage by throwing your package down or against a wall, so can the shipper.

Yes, I worked for UPS during the Christmas season, and I wasn't near fast enough. But it was good exercise and I lost a few pounds.

 

[Bc'z]

Bc'z what was their reason for denial?

Proof of value.
I included invoices for cost of stocks and costs of paint work.
I purchase $500 additional insurance for any stock I ship back to customer.
I suppose I'm wasting my money as I've changed my packaging process and haven't had a stock damaged since.
I wrap all stocks in blue shop towels 1st, then bubble wrap until they fill the box they were shipped to me in.
Then I bubble wrap that box until it fits into an 8x8 box with no movement.
I'm beginning to believe that shipping insurance is a way for the carriers to generate extra income to ship items to thier destination and deny claims.
I'm blown away by thier policy to recover damaged items if they choose to pay out on a claim.
30 years in a body shop the only time the insurance company retains the vehicle is if its totaled. Even then the customer has the ability to purchase the salvage back.

 

[300_whisper]

Just curious, did you use a UPS "store"?

yes and got dragged through the mud with that BS too.

store: “it’s a corporate issue.”

Corporate: “it’s a store front issue.”

 

[hogpatrol]

yes and got dragged through the mud with that BS too.

store: “it’s a corporate issue.”

Corporate: “it’s a store front issue.”

Others may have had different experiences but I've found those operations leave a lot to be desired. They're franchised pick up points.

 

[PhilKeil]

Proof of value.
I included invoices for cost of stocks and costs of paint work.
I purchase $500 additional insurance for any stock I ship back to customer.
I suppose I'm wasting my money as I've changed my packaging process and haven't had a stock damaged since.
I wrap all stocks in blue shop towels 1st, then bubble wrap until they fill the box they were shipped to me in.
Then I bubble wrap that box until it fits into an 8x8 box with no movement.
I'm beginning to believe that shipping insurance is a way for the carriers to generate extra income to ship items to thier destination and deny claims.
I'm blown away by thier policy to recover damaged items if they choose to pay out on a claim.
30 years in a body shop the only time the insurance company retains the vehicle is if its totaled. Even then the customer has the ability to purchase the salvage back.

Thanks, my thought as well. We had lots of issues shipping when we were making annealing machines. I did learn when I got a UPS-domestic as well as a USPS account for international, things were a little more smother. I am still waiting on a claim from years ago I get email it is still pending. We had claims where it looked like they ran boxes over with a truck.

 

[jamesh]

I normally have good luck shipping through USPS especially with firearms. Two years ago I sent 9 pint jars of my homemade pickles to my niece in Boston. I paid the extra for "fragile" shipping and I packed them well. When they arrived 3 jars were busted. They about had to run over the box to break them. I didn't even mess with the hassle of a claim.

 

[Papa Charlie]

Reading all these posts and others, if I were to sell a rifle or hand gun to someone, I would include in the deal an inexpensive hard plastic case to be packaged inside of the box(s). I would request the same from anyone I would purchase from that had to be shipped.

 

[carlsbad]

Insurance is bought by the shipper and it is a contract between the shipper (seller) and the carrier (ups). As the buyer, I wouldn't get int he middle of it. I would just contact my credit card company and ask them to put a hold on the payment (not reverse it) until the seller resolves with UPS. Whether UPS pays or not is not the problem of the buyer.

As a seller, I never buy insurance. It is always hard to collect and insurance rates are too expensive for 2 reasons:
1. Fraud.
2. Poor packing.

Since I'm not a fraudster or a poor packer, I don't want to pay the inflated rates. If you pack well, the item almost always gets there undamaged. In the unusual instance that it doesn't, you're much better paying for it yourself than buying overpriced insurance. If this makes you uncomfortable, every time you ship something put the insurance money in a jar on the refrigerator and use this to pay for the loss if it ever happens. you'll come out ahead if you package and address well.

Final detail of this post. I believe that ownership transfers at the moment the buyer receives it intact. Damage in transit is always the responsibility of the shipper/seller.

--Jerry

 

[hogpatrol]

Jerry, What's your protocol if you need to ship an expensive item, like a 2k scope, back for repairs or warranty work?
Insure?

 

[carlsbad]

I can self insure $2k.

 

[linekin]

I had a couple stocks that were cracked when I received them. One the box was seemingly undamaged so I figured the seller didn't disclose it in either the description or the pictures. After a short pissing contest I had my guy repair it & moved on.
Another was completely snapped at the wrist & the box had significant damage. Took pictures & sent them to the seller & they were to settle it with the shipper. UPS as I recall. UPS did call me & asked a few questions I assume to see if it was legit. The sellers reimbursed me what we figured was fair & am guessing they got that $$ back from UPS.
It really stinks this happens from time to time. Hope it works out all involved.

Keith