Shout out to RCBS

[Raythemanroe]

My first Dealing with RCBS customer service, I was resizing some old brass I had sitting around and they were going hard then snap I broke the deprimer and bent the expander.. I emailed a picture and short description and explained I may have been forcing it more then I should have! I know more then closed out my email and heard the message chime and pulled it back up and :



"Just ordered that for you no charge".


Thank you CM

ATK/RCBS Operation

(800) 533-5000

Customer Service Hours:

Monday-Thursday 6:30am to 3:30pm

 

[people]

They are top notch. Cheap parts have always been sent free of charge to me. I have broke a linkage pin on my press almost 10 times and I always get free replacement pins. I love it.

I have stopped using my dies to decap brass I do use a lee decaping die. The rest of my stuff is almost all RCBS.

 

[Raythemanroe]

I like the RCBS FL die because it gets everything pushed back far enough! This brass was mixed old stuff I was just getting back into shape for family that have me load basic stuff for hunting and that die is great for getting brass to fit in everything.

 

[waterfwlr]

Yes, their customer service is top notch. Anytime I needed something it was no problem, no charge, no questions asked.

 

[M-61]

They are top notch. Cheap parts have always been sent free of charge to me. I have broke a linkage pin on my press almost 10 times and I always get free replacement pins. I love it.

I have stopped using my dies to decap brass I do use a lee decaping die. The rest of my stuff is almost all RCBS.

Again I find RCBS support second to none. As far as 'cheap parts for free' go......well I have an RCBS A-4 (Big Max),,,a few decades old. I called with a problem regarding their add-on shell holder for 45-70. Big problem. I lost it! I was told the RAM design was changed years ago and although the press was no longer made they would send me a NEW improved design ram. No charge. And there is nothing cheap in that part including the postage. I paid zero.

 

[people]

That is outstanding. I never had problems with anything big. Still that rocks.

 

[Raythemanroe]

That is outstanding. I never had problems with anything big. Still that rocks.

My first issue which I stated to them and in the forum was my fault and I clearly expected to pay but like I said within the time I clicked out of my email I got a response that it is on it's way no charge!
I plan on getting a Redding seater die for my 300 win mag build when it gets done but I know for the bulk of my reloading components where there coming from!

 

[Lapua40X]

IMO, RCBS is the best kept secret for reloading equipment. I started using their gear about fifty years ago and I've never been disappointed in quality of product or service. Thumbs up, big time, for RCBS.

 

[Raythemanroe]

IMO, RCBS is the best kept secret for reloading equipment. I started using their gear about fifty years ago and I've never been disappointed in quality of product or service. Thumbs up, big time, for RCBS.

well that is 16yrs before I new what green was.

 

[M-61]

IMO, RCBS is the best kept secret for reloading equipment. I started using their gear about fifty years ago and I've never been disappointed in quality of product or service. Thumbs up, big time, for RCBS.

well that is 16yrs before I new what green was.

I think my first RCBS purchase was in 1963....I did (do) stay green

 

[DanConzo]

Like Lapua 40x, I've been using their products for 50 years and their customer service is second to none.

 

[STS]

They are top notch. Cheap parts have always been sent free of charge to me. I have broke a linkage pin on my press almost 10 times and I always get free replacement pins. I love it.

I have stopped using my dies to decap brass I do use a lee decaping die. The rest of my stuff is almost all RCBS.

Again I find RCBS support second to none. As far as 'cheap parts for free' go......well I have an RCBS A-4 (Big Max),,,a few decades old. I called with a problem regarding their add-on shell holder for 45-70. Big problem. I lost it! I was told the RAM design was changed years ago and although the press was no longer made they would send me a NEW improved design ram. No charge. And there is nothing cheap in that part including the postage. I paid zero.

You have one of those new fangled A-4's. I have an (actually several) A-2's one of which needed the shell holder ram (A-2 rams are 2 piece) which had not been available for years. I contacted RCBS and they shipped me free of charge a new Rockchucker ram that I shortened and turned down to fit in the larger A-2 ram. That was over and above customer service in my opinion.

 

[K22]

My experience - they have outstanding customer service with knowledgeable people.

 

[Raythemanroe]

I would like to follow up with I received the new stem with expander and deprimer with five extra deprimer stems! I thought I only broke one but that is above and beyond!

 

[Alguapo]

My first Dealing with RCBS customer service, I was resizing some old brass I had sitting around and they were going hard then snap I broke the deprimer and bent the expander.. I emailed a picture and short description and explained I may have been forcing it more then I should have! I know more then closed out my email and heard the message chime and pulled it back up and :



"Just ordered that for you no charge".


Thank you CM

ATK/RCBS Operation

(800) 533-5000

Customer Service Hours:

Monday-Thursday 6:30am to 3:30pm

This is a old thread but just did the same thing on a Dillon 550B using RCBS dies. So 9 years later I got the same response on a die that is probably almost 30 years old. I just asked for the part number and they are sending the new assembly for free and they are paying the shipping. Doesn't get any better than that. Thank you RCBS.

 

[joshb]

I’ll respond to this old thread. I have argued with them, saying “I did something stupid, it’s my fault, how much is the stem?” and they refuse to take my money!
A darned fine Company!! They might be considered “bottom rung” when compared to other “elite” die makers but they consistently get the job done!

 

[D55]

I recently had a part lost, couldn't find the part # so e mailed rcbs and they messaged me right back that they were shipping a new one no charge. Great company.